Reach MobileReviews of reachmobile.com

The only issue I have setting up our new account was caused by me rushing and not following directions. Customer Support helped resolve the issue quite quickly. We've had the service for a couple of months now - and are very happy we changed!

I recently switch to Reachmobile and couldn't be happier. Key priorities for me: Verizon service, international texting, international roaming whenever I travel (at a reasonable prices), hotspot, flexible data plan, excellent (most importantly prompt) customer service, mobile app to adjust service. After a lot of research I landed on Reach mobile. So far excellent experience and I would highly recommend.

At first the evening the SIM card was delivered I attempted to generate a transfer PIN using the Verizon Android app to no avail. I reached Cyan at Reach Mobile. After a while, it was too late to reach Verizon snd she planned on getting them the next day. In the morning I decided that the Verizon app was defective so I logged on to the Verizon site through the phone browser. I was able to generate a PIN. The directions said to log in again using a personal PIN, but it wasn't clear. I had no personal PIN as the only PIN I was aware of was for Voice mail. Assuming my site password was used. That made for chaos. Cyan said they had a system problem. I decided the PIN needed to be killed. Back through the browser, I was able to edit it and deleted it. This time I was able to generate the PIN, found a place for a personal PIN, created one, and texted Cyan She quickly texted back that it worked. Several things to help would be for the programmers to test the app with a smartphone, not a desktop. When there is a need to receive a code it should be done through text. PINs seem to be at least 3. They should be distinctly identified. The app needs to be corrected and tested. The two-way passing codes needs to take into consideration that the user end is being done on the smartphone. The customer service was excellent as is the phone service.

Communication, preparation via videos and text, and customer service were excellent., switching and activation was easier and faster than I had dared hope.

I switched my family from another MVNO after the service became inconsistent and my grandmother was facing high fees for minutes spent on hold with doctors' offices. Reach has been very helpful and addressed issues proactively (in 2020! amazing!) such as when one of my lines got stuck porting and a USPS (no hate to them) lost a SIM card in a distribution center. The Verizon-based service is great, and I appreciate doing business with a company that clearly cares about its customers and making the world a better place. Their feature to bill you for a cheaper plan when you use less data than you expected is a nice money-saver, too.

I am very happy we found Reach. We had been on the T-Mobile network when we moved to our new home, but there was NO coverage outside our home wi-fi. Now on the Verizon network but more reasonably priced through Reach, we have coverage outside our home which is how a phone should work! And customer service at Reach has been truly outstanding - you can actually reach (no pun intended) a human being, and that human being (Jules in our case) is friendly, cheerful and helpful - where do you get that in this age of never-ending automated switchboards? But the bottom line is the service works great and is reasonably-priced. Outstanding customer service and interaction is a bonus.

OVERJOYED!!! After reporting here what I believed to be a grievous error on the part of REACH, I have since been blown away to such an extent by their unmatched customer service, I am compelled to say, they are indeed the BEST! 1. Jules and her team went above and beyond to handle my (kinda rude) grievance in a super fast, respectful and considerate way. I was then offered an opportunity to speak with the CEO of REACH. Who does that?! I was expecting to get the runaround for the next few weeks. 2. Mr. Saluja (REACH CEO) was polite, patient, took time to communicate REACH’s heart to provide excellent, common sense customer service, and he solved the issue immediately. I have never been more impressed with a customer service team effort! Do to their unparalleled customer service, and knowing their CEO’s heart for REACH policies to be outstanding regarding customer service, I am now a customer for life! Keep up the ridiculously spectacular work! Mark Evans - - Most satisfied customer ever!

Great business model, product, and service. Managed by great people. - Jonathan