Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Very nice representative, and activation was pretty quick and over all service is very good for my area.Thanks again Reach mobile.
By Erica C.
Response from Reach Mobile· Feb 25, 2021
Awesome! It's so nice to hear that both the customer success reps AND your activation experience was wonderful.
cyan Herrera did a fantastic job of handling a ugly situation. She followed up every aspect to completion. Did everything possible to satisfy the customer. Listened to everything I said. And is just an all-around great person. Best customer service ever
By Arnie A.
Response from Reach Mobile· Feb 25, 2021
Ugh, ugly situations are never fun. We're glad to hear that Cyan helped to turn that ugliness into a beautiful interaction. As you can tell, we genuinely care about people and your unique situation. Thank you for the kind words ❤️
Bhumika was very helpful in understanding what was necessary in switching my service. I am looking forward to the new service.
By John O.
Response from Reach Mobile· Feb 25, 2021
We look forward to having you on our service as well!
PATIENCE & UNDERSTANDING Freeda Shirly provided patient, courteous, understanding advice and assistance while this 85 year old novice (to smart phones) struggled with the tiny "keyboard" and unfamiliar symbols, etc. trying to activate my Moto g Power smart phone. I eventually decided that the phone was not appropriate for me, and she graciously accepted my explanation and offered further help if I needed it. This is a wonderful organization performing a much-needed service charitable activity.
By Jon W.
Response from Reach Mobile· Feb 18, 2021
Jon, thank you for the awesome review. Yes, of course we want everyone to have a seamless, simple activation process... but the fact that we weren't a perfect fit (whether that be because of the Reach service or the phone you chose to use) yet you still had a great experience with us speaks volumes. We are an empathetic, understanding company and know that a 100% digital service isn't for everyone. We want you to be overly happy with your cell phone carrier and experience (whether it's with us or not!). And kudos to you for trying something new!!
Great service. Simple and straightforward app. Making a difference in the world. Can’t ask for more!
By Surjit
Response from Reach Mobile· Feb 18, 2021
Love to hear that you enjoy the app experience. We think it's pretty awesome as well. And thanks for acknowledging the good that we do in battling the digital divide. Thanks for joining Reach in our effort to bridge that divide!
I recently moved from a major cell phone provider to Reach. The whole process was seamless. The access and signal strength (on Verizon lines) is also the same, if not better than my previous carrier. I brought my own phone, have no contract and am saving over $50/month by making the change. I wish I had found Reach sooner!
By Beth G.
Response from Reach Mobile· Feb 18, 2021
Aw Beth, thank you for the kind review! Happy to hear that we're saving you money whilst getting the very best network coverage. Looking forward to wowwing you from a four to a five star review :)
Very dependable services, awesome app experience and wonderful customer services. This is how business in this era should look like. I'm a fan of Reach!
By Nav S.
Response from Reach Mobile· Feb 10, 2021
We like to think of ourselves as pretty futuristic when it comes to mobile service. A superior network, simple activation and account management, and kind people on the other end helping you every step of the way. Welcome to the future of mobile service, today!
Reach Mobile is by far my favorite carrier! I’ve been with them a couple years now, service is always great, signal is strong up here in the mountains, and customer service is exceptional. My experience today with both Preeti and Bhumika was outstanding, and my problem was a time-consuming one. But, customer service here is always patient and kind. Certainly nothing like Verizon, and I used to work for them, ha ha!
By Karen C.
Response from Reach Mobile· Feb 10, 2021
Karen, who says you can't have it all?! Not us. We think you deserve the very best customer service, whether you're chatting with us from the top of a mountain to the bottom of a canyon. Looking forward to many more years together!
