Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
I had a question about International Roaming. The agent was quick to respond (no wait time in a queue), very helpful, and very informed. It turns out the Reach Mobile app walks the customer through setting this up in a very intuitive manner. Great app, great service, great customer service.
By Harlan G.
Response from Reach Mobile· Jun 23, 2021
You're so great, Harlan, thank you! Safe travels for any future endeavors!
The representative was available right away by chat, identified the problem and was able to solve it within 10 minutes! Very friendly too!
By Natalie
Response from Reach Mobile· Jun 23, 2021
Efficiency is our middle name! We're glad you had such a positive experience on chat :-)
Great service!!!
By David P.
Response from Reach Mobile· Jun 23, 2021
Thank you, David!
Over the past couple of months I have had the pleasure of connecting with ReachMobile regarding a couple of issues. I want to let y'all know that this company is the one to get your wireless service from for many reasons. They are very responsive to your issues, their business practices are commendable, where else can just by the nature of signing up to do business with them do they also GIVE a plan to a woman/student in need. Don't wait to connect with ReachMobile....you won't be sorry
By Judy
Response from Reach Mobile· Jun 23, 2021
The pleasure is all ours when we have such nice customers like you, Judy! Thank you so much for the review. We look forward to continuing to be your mobile carrier <3
there was someone to chat with to guide you in the right direction ...and give solid advice
By David L.
Response from Reach Mobile· Jun 23, 2021
Thank you so much for the review, David!
Each time I wanted to talk to support I could chat with a real person.
By Nicholas Suzuki O.
Response from Reach Mobile· Jun 23, 2021
That's how we do it! Robots are so 2151... :-)
Freeda have helpful and clear responses, thank you!
By Keith B.
Response from Reach Mobile· Jun 23, 2021
Thank you for the kind words, Keith!
Wish I could give 10 stars! I’m 80yo and have NEVER experienced such awesome customer service! You have set the bar high! Blessings to all of you!
By Linda
Response from Reach Mobile· Jun 23, 2021
Ten stars! <3 We do love setting the bar high - why not treat customers how we would want to be treated? Thank you, Linda!
