Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
I had a great experience signing up with Reach. The customer service was very helpful, and walked me through the solution. I was up and running with an activated SIM with hardly any wait.
By Redwan S.
Response from Reach Mobile· Jul 19, 2021
Hi Redwan! Super happy to hear that the experience joining Reach was smooth -- thank you for the review and for becoming a customer! :-)
Anita was super awesome. I like her services. #REACHED #REACH
By Mac
Response from Reach Mobile· Jul 14, 2021
Thank you so much for the review, Mac!
I'm still a bit in shock from all the positives I am experiencing with Reach in comparison to the frustrations of Verizon. Reach is a company that asks how my activation went, has Customer Success Reps (love that position title), and provides an opportunity for me to play a small role in helping others through their Give Back program. My activation went very smoothly from the Reach end but trying to get an account number and the "right" password (they have different ones for online, phone, and line transfer) from Verizon was difficult. I'm extremely happy to be a Reach customer.
By Jen V.
Response from Reach Mobile· Jul 14, 2021
We are so excited to have you as a customer, Jen! Our Customer Success team embodies that step above customer service and it's great to hear that it reflects in your experiences. Thank you for such kind words and we hope you continue to enjoy Reach! :-)
Preeti, was super nice to me and I enjoyed how she was so calm with her responses. Great job dearest, Keep up
By HOLLY
Response from Reach Mobile· Jul 13, 2021
Thank you for the kind words, Holly! Preeti is stellar :-)
Helped me figure out my phone issues!
By Nathan G.
Response from Reach Mobile· Jul 13, 2021
Woohoo!
I’m so relieved to be free from Verizon! They HIDE themselves from their customers. REACH is available with REAL PEOPLE by chat, e-mail, text or phone. Don’t ever change, Reach. Technology alone is not enough. Your AUTHENTIC person-to-person customer service makes a HUGE difference!! Verizon can’t touch you!
By Michael
Response from Reach Mobile· Jul 13, 2021
Transparency is the name of the Reach game! Thank you so much for the review, Michael.
Excellent CHAT with Anita. Answered all my questions and simplified the decision process. Give that girl a raise!!! Excellent!
By Customer
Response from Reach Mobile· Jul 13, 2021
I'll pass your comments to the CEO! Thanks for the review! :-)
My experience was easy and the deals were great.
By Michael B. F.
Response from Reach Mobile· Jul 13, 2021
Easy -- that's such a nice feeling! Thank you for the review, Michael!
