Excellent service by Preeti
Excellent service by Preeti! High five!
By Claire T.
Response from Reach Mobile· Apr 12, 2022
High five back! Thanks!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
499 reviews
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Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Excellent service by Preeti! High five!
By Claire T.
Response from Reach Mobile· Apr 12, 2022
High five back! Thanks!
Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.
By S, A.
Response from Reach Mobile· Apr 8, 2022
It's love at first contact! We really appreciate your feedback as a new customer and hearing about your experiences with our Customer Success team and product. You are able to manage features from a desktop as well as our app! Simply log into our site at www.reachmobile.com to be able to view your data usage, update your billing, etc. Welcome aboard!
Easy to setup, great customer support
By Bob T.
Response from Reach Mobile· Apr 8, 2022
Thank you so much, Bob!
Raina was great she was really nice and able to answer my questions
By Evan W.
Response from Reach Mobile· Apr 8, 2022
Glad to hear, Evan! Thanks so much for chatting with us!
I had difficulty activating my new Reach account. It was late at night and I used the chat line to request help. The Reach agent, Preeti, was just terrific. She was very patient with my "old guy" errors and offered to do the activation from her end, taking up much of her time. Her kindness is highly appreciated and I hope Reach recognizes her excellent customer support skills and personable style.
By Michael L.
Response from Reach Mobile· Mar 31, 2022
Committing to fully support our customers is our top priority - we are glad you were able to experience this with Preeti, Michael! Thanks for the feedback :-)
Anita was great with assisting with setting up my account and having the new sim card for the new service being sent. Very impressed with the service!
By Robert N.
Response from Reach Mobile· Mar 29, 2022
Thanks for the kind words, Robert, welcome aboard!
Im so happy that my issues about porting was solved quickly. The agent was doing an excellent job in processing my issues and make things done quicker than i tought. I will definitely recommend them to my families and friends.
By Marianiel
Response from Reach Mobile· Mar 23, 2022
We're happy you're happy! Tech was made to make our lives simpler, but things may go a bit awry. That's why we have mobile service gurus and a support team who love taking care of customers. Thanks for the review!
Awesome Representative I have 3 lines and it was an Awesome experience. She went above and beyond our expectations. Quick and efficient. You guys Rock. Spectrum mobile sucks.
By Robert Van V.
Response from Reach Mobile· Mar 23, 2022
You rock, Robert! We're so glad you and your two lines are up and running smoothly on Reach! Welcome!