Rawlings Sporting GoodsReviews of rawlings.com

I had a terrible experience ordering a custom helmet. The product was guaranteed to arrive by the holidays, but there was no notice of any delay. After several calls, I was told it should ship within a week. Two weeks later, I called again and was informed it might take an additional two weeks to ship. The lack of communication and poor customer service is unacceptable. If you’re unable to manage logistics properly, you should stop offering customization and taking customers' money until these issues are resolved.

Horrible customer service unprofessional with horrible communication skills. I am now not a Rawlings fan. This my 2nd time ordering a custom glove. I only asked for a ETA update. 1st attempt was by email. No responses for over a week. 2nd attempt phone call. Responds was I will contact glove department and send an email to you. No email for a week. 3rd attempt called again. Same response with a promise to respond back to me before the end of the business day. 4th attempt called waited on the phone for 23 minutes. Responds was I wouldn't have my glove until January 24th. Well passed lead time from order placement of October 28th. I cancelled the order, was told it would take 24/48hr to make a request to cancel. I said base on previous poor communication I don't trust that it would be done in that time frame. I went ahead and contacted my credit card company to start the process of reverting the transaction. I also have two travel baseball clubs. I won't recommend Rawlings products to my parents or players. I will give my Business elsewhere for custom gloves other products.

Extremely slow shipping and HORRIBLE customer service!!! I sent several emails inquiring about my order only to have “my case” closed without a reply. Then when I finally got a customer service representative in the chat they abruptly left the chat! My order took several weeks to even ship and I got zero communication from Rawlings! I will never shop with them again!! Horrible experience, and horrible customer service!

My son’s 2023 Icon bat had a crack after six months of use. I used Rawlings warranty process by sending a pictures through their website. Within a few days we received a new 2024 Rawlings Icon. Great customer service.

Bought two items, a blue and pink heart of the hide glove ORDER #R01489678 and a 2025 hype fire ORDER #R01499418 and the bat ended up lost and I received and email 6 WEEKS after ordering the glove telling me it was out of stock when I ordered it. Terrible company to order baseball equipment from. They don’t even know what they have in stock. They were 0/2 on completing my orders. STAY AWAY.

Bought a Miken wheeled roller bag in sept of 2023 and didn’t use it or even take out of box the whole way until middle of may of 2024, and using it once a week for 3 months, I have had stitching come apart on the main handle and their warranty only covers 6 months or 1 season so buying anything at the end of a season is detrimental to you if you have a warranty issue arise, so don’t buy in off-season as defective products may not be covered. Poor workmanship should covered and a 1 yr warranty is basic now a days for good companies

We bought an Easton bat in February of 2024. The bat broke in June of 2024 and to get it replaced is ridiculously complicated. They will not help you over the phone so you have to file through 200 bat types and hope you are correct. It is not an easy process. I have spent over an hour trying to get this bat replaced.

Purchased a bat for my wife, the Easton Dunn Deal. Cracked after 30 swings. Refused to give money back. Warranty replacement only. I owned the bat less than 24 hours. Horrible customer service. DO NOT BUY FROM THEM!!!