Rawlings Sporting GoodsReviews of rawlings.com

I ordered a custom heart of the hide FASTPITCH catchers mitt and they sent a baseball catchers mitt. It was supposed to be a gift when my daughter signed her D-1 commitment. I called and emailed all the screen shots and showed that the SKU number changed when you order. Still wouldn't exchange it. No email or call back from manager like they said, 9 months. Will never order another Rawlings glove. Customer service really bed.

I’m a new customer, and unfortunately, this will be my last purchase from Rawlings. I spent $400 on a bat that broke after just two uses in a batting cage. We sent it in for a warranty claim, and it’s been three weeks with zero communication. No confirmation they received it, no update on when—or if—we’ll get the bat back. Completely unacceptable. Also, be warned: their sizing is confusing, and they won’t exchange anything. Better not take off the packaging, because once you buy it, you’re stuck with it. No exceptions. That’s ridiculous for such an expensive item. Rawlings markets itself as a premium brand, but the quality and customer care say otherwise. If you're considering buying from them, think twice—especially if you expect durability, transparency, or any kind of decent support when things go wrong.

I placed an order for a custom Heart of the Hide glove on June 19, 2025 (Order #R01710271) as a special gift for my son. I was initially told the glove would ship by July 25th. It’s now well past that date and not only have I not received the glove, I have not received a tracking number, shipping update, or estimated delivery window. Despite multiple calls and emails, I’ve been consistently misled and given the runaround. I spoke to several representatives, including James most recently at 2:29 p.m., and none of my questions were fully answered. I also sent a detailed email with specific requests for shipping details – not only was the case closed without addressing all my concerns, but it was done without any explanation. This experience has been incredibly frustrating. It’s unacceptable for a company with Rawlings’ reputation to provide such poor customer service. I expected better communication and transparency, especially for a $400+ custom item. I demand a resolution, and I am requesting someone in management contact me directly. Rawlings – please take accountability and make this right. Sincerely, Olamide Borisade

Made a custom order and pictures failed to load of the glove after I placed the order pictures failed to load. I tried to reach out to customer service and no one got back to me. When the glove arrived, it was wrong - and I could have caught it had the pictures loaded. My complaints are two-fold. First a glitch in the online order software and next poor customer service.

We ordered our son’s catcher gear and it took over a month to come in. Now we’re waiting on his glove (which is custom) but still over a month and hasn’t been delivered yet. While we like their product we will be choosing another company from here on out. Their delivery time is always delayed and we’re just not willing to pay the money and not have better delivery time.

Easily the worst online shopping experience I've ever had. I ordered a custom glove in December, knowing that I wouldn't get it in time for Christmas but the estimated date was just a few days after. After a month I created a support ticket to asking for a status update. A few days later I received a notification that the ticket was closed but still no updates. > Subject: You’re all set! > Body: We’ve gone ahead and closed your case ... It's now going on five months and Rawlings customer service refuses to either refund me or give me any information other than "it's in engraving" when I call. The support tickets I create and attempts to start a chat are completely ignored. There should be an option to rate a company zero stars when they take your money and then do nothing. It's really shocking behavior from such a well known brand.

I ordered a glove from Rawlings and upon receiving it, realized it would not work for me. I returned the glove a few days later. The glove was received by Rawlings on FEBRUARY 5TH and I received an email verifying receipt. The email stated it could take up to 7 BUSINESS days to 'PROCESS' and issue my refund. After 7 business days had passed and I did not receive my refund, I called Rawlings. The "Customer Service Rep" for Rawlings then notified me that my return would be processed BUT it could take up to 5 days to see my refund which means I should finally see my refund on FEBRUARY 21. If my refund arrives when promised, it means that Rawlings sat on my money so they could earn on the "float" on my money for 16 days; and that is IF I receive my money on time. Rawlings Return Policy is ridiculous and unacceptable. I will never order anything from them again.

I bought a senior Johnny Bailey bat and less than a year it cracked. I sent it to Rawlings and they denied the claim. They said it wasn’t under warranty. I play in a senior league and there are at least 2 of those same bats that cracked. It’s sad to see they won’t stand behind their product when they know there was a defect in the materials of this bat. It’s very disappointing they have no desire to make it right