Rawlings Sporting GoodsReviews of rawlings.com

HORRIBLE HORRIBLE HORRIBLE customer service! Our son had his bat for not even a year and pieces inside started rattling. We sent the bat into Rawlings in hopes we would receive a replacement bat. It took 2 months of us calling every other week to finally get an answer saying that they will not replace it, they’re going to fix it, which was fine with us. Now it’s been over 2 weeks without an answer as to when we will receive the bat. Every time we call customer service we get the same peach on the phone. She is the most unprofessional and RUDE customer service employee I have ever experienced in my life. She gives the same answer every time (which isn’t much of an answer at all). If we try to say or ask any further details, she HANGS UP ON US every time. Our younger son has an Easton, we had the same issue and receive a replacement bat within a matter of a few weeks. Customer service was amazing with them. DO NOT BUY FROM THIS COMPANY. My son’s season is basically over and he will be ready for the next size soon. IF and WHEN we receive the bat I doubt he will still be able to use it. This was a complete waste of $400 for us. I’ve read multiple bad reviews on multiple websites. I have seen several customers say that the same customer service peach we are dealing with has stated “we are used to the bad reviews” so I guess that means she doesn’t care? You would think for a company of this size they would get their customer service in check. Literally shocked right now.

By far the WORST e-commerce experience I’ve had in my life. Do I think they have great products sure, but if you have to return something be prepared for it to take an act of congress to get a refund. I will NEVER buy direct again. Return received 12/22, emailed that return was being processed 1/6/26, as of today 1/12 I had to make yet another call to them about my refund and they told me it was rejected…. Why did it take me calling yet again for you to realize this?!. HORRIBLE customer service and I truly don’t think they care.

Truly the WORST customer service I have ever experienced. This company will do nothing to help you and will not stand behind their products. Their staff is rude and they don't care about their clients. RUN, DON'T walk away from company. BAD BAD BAD!!!!

I spent $600 in gift cards for my son’s birthday and Christmas. Order was placed on December 11. I got an order confirmation screen, but the email never came so I called. They confirmed that the gift cards were emptied, but the order number didn’t exist. After a week and a half I got the gift cards replaced and the exact same thing happened. The customer service has no path for escalation and has never responded outside of my calls and all they tell me is the gift card team will reach out. Almost 3 weeks later I’m still out $600 and Rawlings is no help.

I don't typically write emails or reviews, but I wanted to inform about the worst customer experience of my life. I order batting gloves for my son, ones he was begging Santa for Christmas. I order them in plenty of time to receive them before Christmas and after 2 weeks of not getting an order update of them being shipped. I called customer services who informed me, that they are out of stock and he doesn't anticipate them ever coming back into stock. So without me calling you would have charge my credit card, and never delivered thee item. Not to mention I the disappointment I now have to see in my son's face for Christmas.

Just bought a new glove for my son. 5 days went by without any tracking email sent. The website says, in stock orders ship within 48 hours. I called customer service to find out when it might ship and what the delivery day estimate may be since Christmas is a week away. Customer Service, informed me after I called them. Not proactively, not within 48 hours, who knows when they would have notified me; that the item that said in stock on their website, is actually out of stock and he immediately canceled my order and sent me a refund that wont hit my account for 3-5 business days. This business is ran by clowns and avoid at all costs. There is a reason they're not apart of the BBB!

Quiero decir q ojalá más nunca tenga nada q ver con esta marca compre un bate rawling icon y c rompió me lo mandaron reparado la peor atención al cliente q he visto en mi vida no recomendaría este bate q nadie pero si lo compran y les pasa algo no lo reclamen para q no pasen por la peor experiencia de su vida y vean como le mandan el mismo bate lleno de tierra y sucio porque no tuvieron ni la decencia de limpiarlo no encuentro adjetivos para describir tal falta de respeto .

Bought this bat new from Rawlings vendor at the beginning of the year. 28” Rawlings icon -10 few months into using the bat the end cap popped off. Done a little research, found out it’s a common problem. Contacted Rawlings and they refuse to send/sale me a new end cap. Before purchasing anything from this shady company I’d do my research!!!! The woman also told me I know your gonna leave a bad review, we are use to it. Well there way better companies to deal with. They won’t get my business ever again!!