Charger got wet we ordered a new one…
Charger got wet we ordered a new one from your website and it did not work and it was not the original charger for our bike
By Theresa K.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
351 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
351 approved reviews, newest moderated first
Charger got wet we ordered a new one from your website and it did not work and it was not the original charger for our bike
By Theresa K.
Tutti perfetti! Bike arrivata come le aspettative !
By Damiano B.
E' già qualche giorno che la uso e mi sto trovando benissimo. Biciletta dalla potenza eccezionale, decisamente comoda e le batterie durano veramente tanto.
By Marco C.
I didn’t get the cycle and now you send me to rate it ? How should I rate it when don’t receive your cycle till date? And there is no updates regarding when I receive my cycle and nothing about it. Very poor customer service tbh……
By Shrey T.
Fast shipping Nice packaging Product arrived in perfect condition
By Tony M.
Very poor, I bought a bicycle from Amazon and less than 4 months the bicycle stopped working, I took it at a repairer, the repairer told me it’s the display board, I ordered a display board costing 100€ these people keep me waiting after 2 weeks before shipping my order, when I contact them they don’t even attend to me like a customer, they don’t care, only the money they are interested in, can you imagine going to a month now I have not even received the order, very stupid company .
By Mikael S.
Mega cooles bike. Bin total begeistert 😜😁🌟🌟🌟🌟🌟 Grüße aus Nettetal Deutschland
By Carsten R.
So far smooth performance. I am very happy with the bike.
By FR N.