My church security team bought these, FEES
My church security team bought Rapid Radios last year. They work very well and we don't have to worry about coverage area and distance challenges thanks to the LTE cell network. After the first year, however, I became aware that, though they advertize no monthy fees on their website, there is in fact a yearly fee per radio to continue using the LTE network. That was frustrating because we have 12 radios. So I called Rapid and spoke with Samantha. She was kind, courteous, and professional. She apologized for the confusion and offered to help. She further stated that they do make a point to inform customers who call in about the yearly service fee per radio. Though I do not like the yearly fee I do understand the need since the radios utilize the old LTE cell network. It is cheaper than a cell phone plan I guess. Thanks to Samantha, we are now on an auto payment plan that does make it much cheaper to renew. My suggestion is that Rapid should update their website and ads on media outlets and sales sites (like Amazon) to better state that there ARE fees yearly for continued service. This is a courtesy to your customers and may help nice people like Samantha not have to field regular ohone calls from frustrated customers who suddenly loat service due to unknown fees. Otherwise, I love the Rapid Radios and their coverage.
By Phillip S.
Response from Rapid Radios· Oct 11, 2026
Thank you for sharing your experience and for choosing Rapid Radios for your church security team. We're pleased to hear the radios have been working well for your team and meeting your communication needs. We understand that managing annual renewals for 12 radios is an important consideration, and we're glad Samantha was able to listen to your concerns and help you take advantage of the savings available through Auto-Pay. We'll be sure to recognize her for the kindness, professionalism, and helpful service you described. We also appreciate your suggestions about communicating renewal costs. Transparency is important to us, and while the Annual Network Pass and renewal pricing are disclosed during the purchasing process, we welcome feedback on how we can make that information even easier to understand. Thank you for giving us the opportunity to help and for continuing to trust Rapid Radios to keep your team connected! — The Rapid Radios Team