Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
359 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Rapid Radios (rapidradios.com) has 359 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
359 approved reviews, newest moderated first
Joey with customer service did an amazing job explaining how these radios work. She was very patient and answered ALL of my questions. Very pleased with the radios, and having someone like Joey in customer service is the icing on the cake! Thank you Joey!!
By Robin T.
Patsy has been a real pleasure to work with. I had some questions about my Rapid Radio and she responded within minutes.Hard to get any company to work with you like that anymore... let alone a real person! Thank you Patsy and the whole team at Rapid Radio.
By Mark F.
Excellent quality and service would and excellent value recommend to anyone !
By John B.
Response from Rapid Radios· Oct 19, 2026
What a wonderful recommendation! Thank you for taking the time to share your experience with Rapid Radios. We're happy to know that our products and customer service have delivered the quality and value you were looking for. Earning that kind of confidence from our customers is something we never take for granted. We truly appreciate your support and your willingness to recommend Rapid Radios to others! — The Rapid Radios Team
Very professional ! Very helpful !! Quality customer service ever . Single . Time . Love these radios !!!
By Stephanie B.
Response from Rapid Radios· Oct 14, 2026
Every. Single. Time. We love hearing that! Thank you for such an enthusiastic review! We're thrilled that you've consistently experienced professional, helpful service from our team and that you're loving your Rapid Radios. Providing great support isn't just about one positive interaction—it's about being there for our customers whenever they need us. Thank you for your continued trust and for taking the time to recognize our team. We truly appreciate having you as a customer! — The Rapid Radios Team
Thank you Jackie You did a great job helping me with my radio issue. Very fast job knowing what I needed help with. Thank you Rex
By Rex B.
Response from Rapid Radios· Oct 14, 2026
Thank you for taking the time to recognize Jackie! We're so glad she was able to quickly understand the issue with your radio and provide the help you needed. Being knowledgeable, responsive, and making things easy for our customers is exactly what we want our team to deliver. We'll be sure to share your kind words with Jackie! Thank you for choosing Rapid Radios. We truly appreciate your support! — The Rapid Radios Team
I am a Motorola Radio dealer and have used and sold two-way radios for many years, we also own a trucking business. I had been wanting to put radios in our trucks but knew the limitations of having a repeater on the tower at my shop - it’d work great for about 40 air miles but the costs kept me from ever doing it… I have a used vhf analog repeater but I wanted digital so I was going to have to purchase a new $2,500 repeater, $600 duplexer, $1,500 antenna and 3 mobile radios that at my cost were still about $600 each plus the FCC license and know I’d be limited to a small geographic area for good communication. I started with only 2 Rapid Radios (we use the mobile radio that stays in the truck) and found the coverage was better than our cellphones. Yes, there are places we have issues getting the best quality signal at but overall you can’t beat the price and a low ongoing yearly access fee. I can buy MANY Rapid Radios for just the cost of what a vhf digital repeater was going to cost me at my wholesale prices! The customer service is great as well, I emailed Sunday night about needing to get a replacement microphone for one of the radios and first thing Monday morning Jared emailed me back with the price and got one ordered.
By Consumer
Response from Rapid Radios· Oct 14, 2026
Thank you for sharing your experience and for bringing such a knowledgeable perspective to the conversation! With your background in the two-way radio industry, we're especially pleased to hear that Rapid Radios has proven to be a valuable communication solution for your trucking business. It's great to hear that you've been able to achieve the coverage and functionality your business needs without the significant upfront investment of a traditional repeater system. We also appreciate your realistic perspective on network coverage and the value of our annual access pricing. We're glad Jared was able to respond promptly and make ordering your replacement microphone a simple process. We'll be sure to pass along your appreciation! Thank you for trusting Rapid Radios to help keep your trucks connected. We truly value your business and appreciate you taking the time to share your experience! — The Rapid Radios Team
It is rare when customers get to experience superlatively friendly, prompt, and thoroughly wonderful Rapid Radios Customer Service Representative Emma provided to me during my ordering process and her follow up! Emma was able to efficiently and completely resolve a couple of ‘bumps’ I ran into ordering my 3-pack Rapid Radio package with accessories directly from a Facebook link, and ensured that the order was updated and correct, not relenting until I was totally happy with the very last detail. Awesome customer service and so patient with my many questions…Emma makes Rapid Radios shine bright as she is truly in the top 1% of outstanding customer service representatives!
By James E. E.
Response from Rapid Radios· Oct 11, 2026
Thank you for such an incredible review! We're delighted that Emma made such a lasting impression during your ordering experience. What stands out most to us is that she didn't simply resolve the initial issues—she stayed with you through the process, answered your questions, and made sure everything was correct before considering the job done. That level of care and follow-through is exactly what we want our customers to experience. Your recognition of Emma as being among the very best in customer service is an extraordinary compliment, and we can't wait to share it with her! Thank you for your patience throughout the ordering process and for giving us the opportunity to earn your trust. We truly appreciate your business and look forward to keeping you connected! — The Rapid Radios Team
We have ordered a lot of these radios through our department and we are very pleased with the customer service and capabilities of these radios. Marissa R has been absolutely outstanding on fixing any issues we have.
By Bradley O.
Response from Rapid Radios· Oct 11, 2026
Thank you for your continued trust in Rapid Radios! We're thrilled to hear that your department has had such a positive experience with both the performance of your radios and the support behind them. We're especially glad Marissa has been there to help resolve issues and keep things running smoothly. We'll make sure she sees your wonderful feedback! We truly appreciate your continued business and the opportunity to help keep your department connected. Thank you for choosing Rapid Radios! — The Rapid Radios Team
