RAIVEN USAReviews of raivenusa.com

Super frustrated, my bag came with a hole in it and every email or return claim I get is a automated email and they can’t find the order number in the system, I just want a new bag but they don’t have good service or manufacturer quality checks! I’m super disappointed!

At first I was missing part of the order. However costumer service was very timely on their response back to me, and shipping out the missing pieces of my order. Very satisfied with this company, definitely recommend.

I ordered a bag that was on pre-order and expected to ship later the same month. When over a month had passed and I had not received any kind of shipping or delay of shipping notification, I emailed customer service asking about my order. I received an automated response that they would get back to me. They never responded beyond that but immediately shipped my order when they received my email. I would have at least liked an acknowledgment about the delay.

I am really enjoying the purse, but the wait time was not great. The purse was backordered, which I understand lead to the increased wait time, however it wasn't received in the timeframe they said- it was about 2 weeks on top of the 1.5 month wait initially indicated. Then when it did arrive, it didn't have all the pieces that the posting indicated it would have. Since the customer service wasn't great around the delivery time, I didn't bother wasting any more time requesting it be made right. Not sure if I will try to order from them again as I am just not sure if this is a business I can trust.

I order the ACOTAR cross body and absolutely love it!! The quality is great, it was delivered in a timely manner, and was a great price for the product. I wear it all the time. I love the size and the versatility of how it can be worn. The inside has more room than I thought.

Beautiful bag, good quality

Just as described; excellent packing and fast shipping.

Beautiful and fast delivery keep updates on delivery status and the bag is absolutely beautiful and stunning 🤩 better than expected 🖤