Missing order, no response from CS
My order appears to be missing in transit. Ive been reaching out and haven't received a response or acknowledgement. Assuming I'll have to dispute with CC.
By customer
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
545 reviews
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Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
545 approved reviews, newest moderated first
My order appears to be missing in transit. Ive been reaching out and haven't received a response or acknowledgement. Assuming I'll have to dispute with CC.
By customer
Please, please, please give me a UPS Ground Shipping option. My order shipped via USPS. The package left your facility and was sent to Dallas, then to Memphis, then to Raleigh, then back to Dallas, then back to Memphis, and then back to Raleigh. The package is supposed to be delivered today, a week late, we'll see if I get it. Order #18605
By Scott
Reviewed as 5 star on google
By Valued Customer T.
Fast delivery
By SJR
Excellent price , fast reasonable shipping. Great quality
By customer
I purchased the APC Back-UPS Pro 1000VA 120V BX1000M 12V 9Ah Battery (model RG129-36HR) for my APC Back-UPS 1000 directly from Raion Group. Shipping, communication, value, quality, and fit are all perfect. I could not be happier. The battery is highly recommended.
By Charles
Perfect battery exactly what I needed and was looking for.
By Chud
Good price, reasonable shipping costs and timely delivery
By Shawn N.