Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
545 reviews
Raion GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh.Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Raion Group (raiongroup.com) has 545 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
545 approved reviews, newest moderated first
The replacement RBC7 battery was a bigger capacity and was received a day before the expected delivery date. It was an exact replacement size and after the initial charge period it works well. I need to run a time test to see the on battery runtime.... to be continued.
By customer
Wonderful customer experience. They had just what I needed. Easy online ordering and rapid delivery. What else could you ask for?
By customer
Selection of products is great and fast shipping.
By customer
I ordered these late in the day, and they got them shipped out same day. And they sent good communications on the status of the order. Installed them in 2 UPS, and let them recharge for 24 hours before I plugged in my very light loads (a wireless router on one, and a fiber modem on the other). Interested to see if there is any noticeable difference between the original lead acid and the replacement AGM batttery
By Gordy
Everything seems to have gone well.
By customer
I ordered a replacement battery for my Duracell power pack 600‘s. I requested in the special request section of the order that they would make sure that the battery I was ordering was a direct fit replacement for the unit‘s. I received two 12V 11AH batteries. The batteries inside the power packs were 12V 26AH. A huge difference! When I contacted customer service, I was told that I could return the batteries, but I would have to pay for shipping. The return shipping would cost me over 1/3 of the value of the entire order. They also stated that they did not have a battery that was a direct fit replacement. Which is what I asked for! What a scam! I will never order from this dishonest company again. Be careful. Don’t risk losing money with Raion. Apparently, they have no idea what they’re doing, can’t follow simple instructions, and accept no responsibility for their incorrect actions. That’s just bad business! There are far too many companies selling batteries to risk getting it wrong with Raion.
By Jeff
Response from Raion Group· Oct 21, 2022
Hi Jeff, Thank you for providing your feedback on your experience. We read/value every feedback given to us. In this case, you mentioned that you made a special request in the note section requesting that the battery be checked to fit your equipment; however, upon further looking into this, the exact wording of the note on the order is "To be used as replacement batteries for Duracell PowerPack 600". The wording of your request does not ask for us verify your compatibility. On our listing, we provide a detailed version of the data sheet with exact drawing measurements of the battery, terminal, and discharge characteristics. Furthermore, we also state multiple times on our website before checking out, that the battery is compatible with your existing batteries if it matches the sizing and specifications from the data sheet on the product page. An analogy we use is that for a specific year of a vehicle, the vehicle can come equipped with different engine sizes. The same concept applies as battery sizes may change depending upon the model design and how it is equipped from the factory. This is a reason why we provide a detailed data sheet on our product listings for you to verify prior to purchasing. We also do not carry a 11Ah battery as stated in your feedback. We also never said we did not have the battery you needed. In fact, we shared a link directly to the correct product that you were looking to, and you replied directly back to that email.
I can't honestly say whether the battery works in my charger. Apparently, I have to buy an extra long skinny screwdriver to open the charger to replace battery. Would have been nice to know ahead of time.
By Debbi T.
Response from Raion Group· Oct 16, 2022
Hi Debbi, Thank you for providing the feedback on this transaction. This is the first that we are hearing about this issue from you, and in the future, if you are needing any assistance, please contact us directly at [email protected] and one of our associates would be happy to assist you further such as finding the online manual for your equipment. The tools needed and instructions on how to replace the battery on your specific equipment can be found on the manual of your equipment that you are replacing the battery on.
Part arrived quickly, fit right, and is working well.
By Dirk R.
