Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
196 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
rain.com is listed under Banking & Money.
rain.com (rain.com) has 196 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
196 approved reviews, newest moderated first
I'm amazed with the fast reply and quick solutions for my questions. Also, the app is very easy to be used.
By Rehab Y.
Response from rain.com· Aug 15, 2023
Hello Rehab, thank you for you feedback. We are pleased to know that that you are happy with our services and we are glad to have you with us as a member of Rain’s family. We aim for a user-friendly and efficient platform for a better trading experience.
Terrible customer support. Avoid at all cost.
By Long Time I.
Response from rain.com· May 30, 2023
Hello Sir, we sincerely apologize for any inconveniences you have faced with Rain. Kindly provide us with more context with regards to the issue you are facing. It would be great if you could also provide us with the ticket number to allow us follow up on your case. We highly appreciate your cooperation and we are looking forward to assist. Have a good day.
Dear team. I am in KSA, an expact. I have been trying to login and attach my identity documents on Rain app. The documents always gets rejected and i have been asked to submit physical card picture. But now in KSA the residential permits for expact gets updated at back end and we get updates in soft copy and we don't get any physical cards no more. Your system on Rain app does not accept any softcopy and i have physical card with old expiry. If the ksa govt doesn't issue new physical cards with updated expiry than how am I suppose to progress with my Rain account. Either update the system or have some integrated way to verify the identity Please let me know if the action. I contacted central bank Bahrain complain office and updated them. They informed me to put into writing to you guys and then escalate them if still issue is unresolved. So today I have put it into writing. Waiting for apt reply. In short, if a physical card is issued no more how can I verify my residential status being an expact. I am a banker too, all I want is to open an account and follow up with regulations. Thank you for your time.
By Muhammad Ruman K.
Response from rain.com· May 30, 2023
Hello Muhammad, greetings from Rain. We apologize for the inconvenience regarding this issue, as Rain is regulated by the Central Bank of Bahrain, we are required to follow their rules and regulation. Therefore a physical ID is mandatory to submit during the registration process, you can submit the physical expired ID through Rain app/web and upload the Iqama screenshot from the Absher app by replying to this email in order to raise it to the responsible team. If you faced any issue kindly contact us back on: https://support.rain.com/en Thank you for your cooperation and support.
The swap fee are too high! Their website is showing 0% fee when in fact it is not! You will see your money go down when using their platform. Such a shady platform. I transfer all my coins to Binance after the bad experience. Not recommended!
By Yusop P.
Response from rain.com· May 30, 2023
Hello Yusop, Rain has 0% trading fees for fiat and card buys, as well as 0% swap fees. There are no fees for the storage of cryptocurrencies on Rain. There are also no fees on deposits; you are credited what is received in Rain bank account. However, corresponding banks may charge an international wire transfer fee. Rain does not collect any part of this fee. Rain does not charge any withdrawal fees on transfers within Bahrain and charges a flat fee of 50 Saudi Riyals or equivalent. Corresponding banks may charge additional fees. Rain does not collect any part of these fees. Kindly visit the following article for more information on Rain fees: https://support-bh.rain.com/hc/en-us/articles/360015198178-Rain-Fees Kindly provide us with the ticket number or contact us on our support page: https://support.rain.com/en Once again we apologize for any inconveniences you have faced and we are looking forward to hear back from you to be able to assist you further.
The company needs to update their trading and swaping fee values, It's not 0% They claim it to be 0% but it's actually -5% trading fee's for most of their coins. You can verify the trading fee is not 0 By swaping a stable coin like tether to be 1USD. Swap back and forth between fiat and watch your money go down, hence it's not 0% trading fees. They should update their tether swaping fee's to 0% atleast, they are being very shady by claiming it to be 0%. Which would make customers feel like their taking profit from their swaps overtime, it will be called out.
By Oscar P.
Response from rain.com· Mar 18, 2025
Hello Oscar, The prices on our platform are inclusive of sourcing prices as well as foreign exchange prices. What sourcing prices means is that in order for Rain to make these coins available to you, Rain would purchase these coins in US dollars from an external provider first. So, when we source the coins for you, they come at a certain price set by the provider. It is important to note that Rain works with the best Crypto Liquidity Providers globally to make sure these costs are minimal. Additionally, when it comes to exchange prices, since Rain purchases these coins for you in USD, this means that there comes a conversion fee between USD (the currency the coin is originally purchased in by Rain) and your local currency when you execute a transaction to buy as we offer our customers the opportunity to transact in their local currency (BHD, SAR, AED, KWD, OMR), These fees (transaction cost set by the provider and the foreign exchange fee) are the primary reason behind the price you are seeing on Rain. With this in mind, you will see a difference between the price on our platform and other sources. This difference is called the spread and it enables us to make sure that the transaction is successful. The spread also allows Rain to lock in your quoted price while your transaction is being processed. At Rain, we work tirelessly to offer the best prices for our customers while also ensuring that each of your transactions is done safely and in a regulated environment. We accomplish this through building bank-grade security systems, as well as working closely with local regulators so that we run a licensed platform that benefits customers in the region. Thanks, Rain Customer Experience Team
I just installed rain app and signup all the essential details . After that because of KYC process , it took long time . Then I lose interest and havent get any money in this app. One week later the customer service people asking me to withdraw amount minimum from the rain app. Actually whenever I need only , I will go for such apps . Without any need for me , why I need to withdraw amount and I again repay that. Such kind of nonsense this app. The customer service is calling continuously and ask me to use this app. Such a worst application. I wont recommend to anybody. What kind of service is this for a customer?
By BasicStuff T.
Response from rain.com· Mar 18, 2025
Hello, We would love to assist you with the onboarding process in case you have yet to approve your Rain account. For any help please reach out directly to our support channel via support.rain.com Thanks, Rain Customer Experience Team
I had very bad experience with Rain, please don’t trust Rain… the worst company ever
By Ramy
Response from rain.com· Mar 18, 2025
Hi Ramy, We are sorry to hear about your experience. We would love to get to know more about your case to see how we can help. Please contact our support team through https://support.rain.com Thanks, Rain Customer Experience Team
It’s great platform but i don’t see my favourite project so i don’t think will use it for now it’s #eCash/Xec!
By Ismail I.
Response from rain.com· Mar 18, 2025
Hello Ismail, You can view all the available tradable assets available through the market page on your Rain application. We keep our customers updated through our social media channels regarding any updates or new currencies that we will be offering. Thanks, Rain Customer Experience Team
