Rackspace TechnologyReviews of rackspace.com

This company WAS a good one. Now, the service is pathetic. I had been a customer for 7+ years. Now, my email does not work and I cannot connect with a technician who can help. The help desk puts me on hold and that is the end of the call. I have called back repeatedly, making more than 10 calls. No one can assist. This has been continuing for 4 days. Still no help. I am so sorry for Rackspace. This will be the end of the company. POOR, POOR service and employees who really don't care about solving customers' problems. My Rackspace relationship is over now.

When do I get my overcharged fees back totally $2520 and how long will it take to downgrade my account. This is going for year now and calling doesn't help there is always an explanation from an overseas Customer service person who has no idea how to deal with the issues. for example "As we discussed, your account was recently switched to a new billing system that introduced a dollar-based account minimum to your account" Well we always had a $ account as Us company Another statement "Your account minimum is currently set to $290/month. I understand that you would like us to adjust this minimum since you've recently reduced the services on your account since jan 2022. These types of requests are handled by our account managers. I will forward your request to them at this time; please note the Account Management team is in the office Monday through Friday from 8am to 6pm central. Calling doesn't help nobody available or no call back. always ending ups in an unknown forge in call center where nobody knows what to do. I want my account been credited for the overpaid licenses we never used SIMPLE.

Bad email hosting services and customer support. Stay away.

Worst customer service I have ever experienced, and I've been around for a while. Shut down our e-mail on December 1st and has made no effort whatsoever to correct or resolve our situation. After over a month we realize they just don't care, we are a small company and make up a small percentage of their business. It is a sad situation and I would encourage you to double check the ratings on the company you use for this service. When we began with them their reputation was great but in recent years it has fallen off drastically. There are so many companies out there that deserve and want your business, go find them!!

AVOID AVOID AVOID. There are useless and incompetent companies out there - you would be much better going with one of these they will still be way better then rackspace. Do not spend a single penny with them. They messed up big time with everyone's email being lost, and you might say "yep, but these things happen", and you are right, but their response and solutions have been the worst experience I have ever seen from a tech company.

I have been a customer for years at rackspace and was very satisfied with the customer service and fanatical support. I have a managed dedicated server but since they outsourced their service the quality is terrible. Because of mistakes from them my website was offline for 1 day. Nobody answered nor took responsibility. Now again they don't know what to do to solve a simple task and they connect you to the wrong people the whole time. I need to tell them how to fix issues imagine... Better I do it myself dont even think about paying for managed hosting!

The recruiter, who did not have a clue what the details of the job entailed, emailed me and call me an average of 20 times a day to confirm what I have already told her. When hired for a 1- month assignment at the end of the first meeting we were told me meet again on Monday that just past or Tuesday depending upon the schedule you agreed to and send a zoom invite for us to continue our training next week which I recorded just in case of an issues and for clarification purposes since the lack of competency from my recruiter and the staff I meet online was not consist. When Monday DECEMBER 19, 2022 came I was expecting to continue our discussion using the zoom link provided but it never came The zoom video session stated this session would be continued and that we would work the tickets together for more clarity. After waiting 2-hours and being redirected to the wrong zoom members by the link provided, I was told that I was supposed to start work which is not what the trainers told me online. When the head supervisor asked what was wrong I told me exactly what I said previous and was told the company decided to let me go. What a HOT MESS THIS COMPANY IS. THE AGENT WAS RACKSPACE.

Even i already cancel the mail hosting service, it still keep on charge to my credit card . call support many time yet the problem not solve and it continue charge me for 3 month . End up i call bank to cancel my credit card.