RackNerdReviews of racknerd.com

Service is over the top! They are quick to solve my problems every single time. I have used plenty of hosting companies in the past 10 years, and none of them can come close to the service RackNerd provides. In my opinion there are only three things you need from a hosting provider, and those things are: - Service (Support) - Speed (Performance) - Reliability (Uptime) Checking those three things are more difficult than it may appear but RackNerd checks all of those boxes.

Just wanted to chime in here and say thank you to Anthony over at RackNerd for providing world-class support as always, and for taking care of my ticket today!! My ticket comprised of a complicated issue concerning a script of mine that was by no means RackNerd's fault nor something they had to help me out with, but Anthony went out of his way to help take care of the problem for me. I consulted with over three different "gurus" at other companies and none of them were able to figure out the problem. I'll probably update this review with more details about my experiences later when I have time. However, I will overall say the service is excellent!

I recently purchased a dedicated server here. I am very satisfied with them and I don't mind to take the effort to share a review. The server I configured was one that was on a special asia optimized network and their sales team customized a plan for me. So far I have only been with them for a month, but it has not missed any marks. I believe that an affordable server is easy to encounter, but racknerd stands out in the service from sales and support teams. I have configured my server in the way I want. The support staff are friendly and reply to requests fast. All in all they are easy to work with in any process and are very skilled.

If there was a hosting award or metal to give I would vote for it to go to racknerd! They have helped me out alot! I don't have much to say since everything works the way it should be working but I'll say I trust them enough with my main site which is my main source of income. That should say a lot :)

Phenomenal service and responsive support agents. A lot of hosting companys now suffer in the after sales service and RackNerd is different in that. They are responding to my tickets quickly and active in taking care of customers. I ordered a server here after growing tired of my previous hosting company who doesn't care much about their customers. Every ticket I have sent even for billing questions have been responded fast. I'm glad I chose to sign up with RackNerd because my VPS in San Jose DC and other VPS in New York has been running stable. Today I upgraded one of my VPS with an extra 1G RAM and they updated and replied to my ticket in a fast manner. I even got a special deal on the upgrade because my plan was a Black Friday promotion! The advantage is you can always upgrade the service later and start on a small plan.. Support and service is a A+ grade. I recommend to my friends. Thank you

After getting tired of a mediocre (mediocre might be an overstatement) experience with my previous web hosting provider, I searched for a new web hosting company and came to find out about Racknerd's shared hosting. I first asked them some generic questions mainly wanting to know if they would be able to handle the traffic my website receives. My questions were answered quickly even before I was a customer, and they took care of the migration from my previous host for me... all I had to do was provide login details and update my nameservers afterwards! It was a straightforward migration, and it was completed within a matter of a couple hours. Now that some time has passed since my site being migrated to Racknerd I can share my experience and give a better perspective as confidence has been gained. And in a world where it seems like everyone advertises 24 hour customer support, I can genuinely say that support with Racknerd is really available 24 hours a day and replies to my tickets within minutes, even when I submit tickets late at night, or realllyyy early in the morning. All of their staff have been courteous and responsive to my questions, and along the way the Racknerd team has added features to enhance their hosting service, such as adding offsite backups with Jetbackup software which was a nice addition. 4 months after I migrated to Racknerd my dad's hosting account with BigScoots was expiring after an annual subscription and before having him spend over $60 (I think it was even more, I don't remember the exact amount) I told him to give Racknerd a try where he can spend a lot less on hosting and get a lot more specifications for the price. They also took care of his migration seamlessly and he's been happy with the service. My dad particularly doesn't use the hosting aspect as much (his site is really just a placeholder for his personal branding) but rather email on his custom domain and because Racknerd's hosting service uses MailChannels (I think that's what its called) email delivery is perfect, as the hosting allows you to create email accounts, so it worked out having a service to handle both email and hosting for less than the cost of, say a Google Workplace subscription or a hosted Outlook subscription. From having actual first hand experience with Racknerd with both my site and my dad's, I can confidently say: Support: 10/10 Reliability and Uptime: 10/10 Value: 10/10 (this was a 9/10 if you asked me last year, but they have added a lot more features since then for free) Thank you to the Racknerd team for a great experience, gone are the nights when I would find myself waking up in the middle of the night, only to check my site and email to make sure it was still working.

I DO NOT RECOMMEND this host for one major reason: They do not care about you or your website. When I found out that my shared host, who I've patronized for close to 5 years for now, was not going to work with our newest project, I had to find a VPS provider and fast. I searched through several providers and wound up signing up with Racknerd and another host (for a future project). The other host was taking a bit of time whereas RackNerd was instant, so I went ahead and worked with my developer to deploy our project to our new VPS. We signed up on Friday, Jul 30 at 0400 PST. We were able to deploy our project relatively smoothly, in time for me to work with another designer for the evening of Jul 31 as well as have an MVP for several prospects over the weekend. None of these appointments or plans were able to be fulfilled, however, because this host went absolutely insane. On July 31, a Saturday evening, 36 hours after signing up, I was informed that my entire account was taken down. No warning, no heads up, just a host committing the most cardinal sin of having your website down. I was told through an e-mail that I needed to provide an INSANE amount of P.I.I. including full scans of my driver's license, as well as a selfie of my license, and banking information. Why on Earth would I give this information to such a small and private company? Come to find out, they don't even have a cybersecurity expert let alone a cybersecurity division! If these big tech companies can barely stand a chance, why on Earth would I give my information to this company? The absurd part is this is over $15. $15! Fifteen dollars. And all it takes is one misconfiguration for someone from Belarus or Russia to pwn RackNerd's database and sell my ID for $2 on the dark web for the latest cryptocurrency! No way would I give that amount of info and nor would I recommend you to give that amount of info! It's way too much! So not only are their requirements unrealistic, why weren't these put up front and center and WHY was I not called? There is only one answer: They do not care about you or your business or your website. Period. I didn't even see this message until I was already meeting with my designer, 6 hours after they sent it. On a weekend. This cost me so much time and money, I was absolutely reeling and angry. I'm still very upset. You could not pay me to ever use this company. To think that they would just up and destroy a project with 0 warning. If this was such a huge deal, you call the client. You don't destroy all that work and you don't induce downtime!!! What type of host does that? Only the worst. Put these insane info requirements up front. Provide a 24 hour grace period or something, how hard would it have been to say "If you do not provide this information, we will remove this account in 24 hours." Total joke of a company. Do not use them as a host, find a different provider. Their worldly outlook on hosting and the internet is fundamentally flawed, and even if they fix this there will always be other scenarios in which they will never be trusted to make the correct decision. Best of luck to those reading this, and if you're an employee at this company, search for another. - L.A. UPDATE: Thanks for responding to my review. After seeing that you were unable to find me in your database, I'd have to point out that my name on this review is L. David Angulo, meaning that if you searched the two names you would not find me in your database. The reason for this is because "L." is an initial for my first name, which is exactly the name that I signed up with as well as the name on my CC. I have to admit I was pretty upset initially, but with all due respect, I can easily see now that this error is due to nothing but plain old incompetence. In fact, I can not think of a better response as I now can tell my colleagues who saw me with a pie on my face Saturday night that it was, in fact, an error on the part of the web host. So to those who are reading, you can see proof of the error on display. Ask yourself, do I want to be sending my information to a person operating on this level? I certainly would not. Anyway, I'm no longer upset because my main problem, that of embarrassment, is now solved, and even though I lost a decent amount of $ and time we have a story we can laugh about now. P.S. It's not due to a name I'm sure it's because I am here in San Francisco and not at my residence in Southern California, so the IP addresses looked suspicious. At least that's what I'd speculate ;) ~L. Dave A.

I have purchased 5 VPS's from these guys over the last year (the latest being the very responsive 2 core Ryzen) and I have had not problems, not a single one. I don't see any external overloading issues and I have never needed to contact tech support. I can't recomend these guys enough. A very reliable service.