Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
374 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
RackNerd (racknerd.com) has 374 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
374 approved reviews, newest moderated first
There have not been any issues that required support. I did have a few questions and needed reverse DNS set one time. In both of those cases the response was much quicker than I expected. Far faster than some experiences at other hosting companies.
By Colbyt
We have been with RackNerd since early 2020 and have had a pleasant experience with them. Can count on one hand the issues we have had, and all were minor. Support is fast and no canned responses, you get real assistance. If you need a host you can count on, RackNerd is it.
By Terry
Working with Racknerd is amazing. They have excellent support, fantastic pricing, and the service is top-notch in every way. I've been with them since they launched, and I can attribute much of the success as a web developer to the service they provide. Night and day difference compared with other mainstream brands.
By Joseph S.
Awesome support! My experience with Racknerd after using 2 months is impressive. Hosting ping is the same as Hetzner even with a cheap BlackFriday offer package! Hosting performance is up to the mark. I'll buy another server from "PREMIUM RYZEN NVME VPS" because I'm planning to migrate my websites there. This indicates my satisfaction with RackNerd hosting.
By Mohsin A.
I have had a great experience with Racknerd. Their support is very good and really helpful. It's not live chat but they answer their tickets really quickly no matter what time day or night. I've just had them help move me to a different location for faster speeds and they went above and beyond to help me get it sorted. Solid hosting and support.
By Go Viral N.
They offer some of the cheapest options in the market, but the performance isn't that great. I bought a cheap VPS (Powered by Ryzen 7950X) and compared it with Vultr (same specs). The response of the hosted application is so slow on Racknerd. I used Docker so, there weren't configuration any issues. Maybe over sold IDK. Then, I installed WireGurd on it. The download speed was 4-7mbps 🫣 I will give it another go with a fresh installation for good measure.
By Varuna E.
Response from RackNerd· Jan 15, 2024
Hi Varuna, Thank you for your business and for choosing RackNerd as your provider. We're happy to see you've found value in our services and we appreciate the opportunity to work with you. We can confirm that all of our VPS services are provisioned on 1Gbps network ports. What method are you utilizing to test? For a fair and external network test, you can run a network speed test on your VM by running the below command in SSH: curl -sL network-speed.xyz | bash -s -- -r na Additionally, if your use-case is latency sensitive, please select to deploy your server in the closest datacenter location to you. RackNerd offers several, global datacenter location options to choose from. In the event you find that your original selected location is not suitable for you, please feel free to open a support ticket and we'd be happy to help with migrating your VPS over to a different datacenter location. Thank you and we look forward to hearing back from you.
This is my 2nd year using RackNerd now. So far they have been great! Dustin, the owner, and is amazing and if you need assistance with anything advanced, he is always more then happy to help! Their support always gets back to me within minutes. They have tons of giveaways, and great promos too! I have a handful of servers from them because of all the holiday deals. Works perfect for my needs.
By Nu
Their server never goes off, support is quick to answer, I sometimes wonder how they manage such a great pool of clients.
By jang S.
