Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For more than 12 years Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, Rack Accessories and Power, along with installation and maintenance services for the Datacom and Telecom industries.As an ISO certified and Inc. 5000 company, we have a well-established track record of customer service and product performance. We’re experts at delivering custom solutions designed to fit your exact needs, both on time and on budget. From a unique single custom cabinet to an entire custom data center, Rackmount Solutions has you covered. Call today for a free quote 1-800-352-6631.
Rackmount Solutions (rackmountsolutions.net) has 109 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
109 approved reviews, newest moderated first
Great experience doing business with RMS, Laura Viars is the best. I can always rely on her for my installations needs, whether she has them in stock in TX or being delivered directly to site. Thank you
By Miguel L.
Response from Rackmount Solutions· Aug 23, 2016
Laura is the best. She's extremely knowledgeable and knows our products inside and out. We'll make sure she sees the review!
Made obtaining what we needed a breeze!
By Maxwell
Response from Rackmount Solutions· Aug 23, 2016
We like to think we're a one-stop-shop. Appreciate the review Maxwell!
What I needed, at a great price
By Mitchell O.
Response from Rackmount Solutions· Mar 17, 2016
Thanks for the review Mitchell. We're constantly trying to add great products at great prices.
Countless errors were made by Rackmount customer service that end up costing myself and the company I work for money. Due to these errors, our data center rebuild was delayed and deadlines were not met. It is neat that Rackmount makes custom cabinets. It would be really neat though if they had customer service reps. Instead they have humans with heart beats that answer phone calls. This is not to be confused with a customer service rep.
By Lance
Response from Rackmount Solutions· Mar 17, 2016
Rackmount Solutions takes a great deal of pride in our customer satisfaction and the overall experience with our team from start to finish. Unfortunately, we failed to meet these standards in this instance. From the moment this was reported, our management team reviewed the issues and shortcomings internally and then discussed with Lance personally. While dissatisfaction from customers is few and far between, we are very active to remedy any problem and evaluate how we can prevent it from happening again to the best of our abilities. We sincerely apologize for the inconvenience Lance and hope to someday earn back your trust.
Timely shipping
By Ty
Response from Rackmount Solutions· Mar 17, 2016
You order it, we ship it. In most cases same day. Thanks for purchasing Ty.
this company construct the racks very well with very good finishing
By carlos M.
Response from Rackmount Solutions· Mar 17, 2016
We try to provide racks of high quality at a reasonable price. We're thrilled to know you've had a great experience Carlos.
Rackmount Solutions was able to provide exactly what my project needed to complete it on time and get it done right.
By Russ C.
Response from Rackmount Solutions· Mar 17, 2016
We know you have deadlines so we're aiming to get everything out to you as soon as possible. Thanks for ordering from us Russ.
great value for price, have used them for years without issue. E-commerce site easy to get around and find what you're looking for.
By M N.
Response from Rackmount Solutions· Mar 17, 2016
Order online or over the phone, we're happy to make it easy for customers. Thanks for your continued loyalty to Rackmount Solutions.
