Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For more than 12 years Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, Rack Accessories and Power, along with installation and maintenance services for the Datacom and Telecom industries.As an ISO certified and Inc. 5000 company, we have a well-established track record of customer service and product performance. We’re experts at delivering custom solutions designed to fit your exact needs, both on time and on budget. From a unique single custom cabinet to an entire custom data center, Rackmount Solutions has you covered. Call today for a free quote 1-800-352-6631.
Rackmount Solutions (rackmountsolutions.net) has 109 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
109 approved reviews, newest moderated first
Fast shipping, great tracking and most importantly able to purchase in less than case quantities.
By Robert R.
Response from Rackmount Solutions· Mar 1, 2017
We carry a number of products in inventory so you don't have to buy the family pack of blanking panels or cable managers. Thanks for the review Robert.
I have nothing but great things to say about the products and support that I've received from Rackmount Solutions over the years. It's always a very efficient and comfortable experience when dealing with this company (shout out to John Rateau!).
By Stephen S.
Response from Rackmount Solutions· Mar 1, 2017
Many thanks Stephen. Our staff, including John, has been around for years and we try to keep your account under the same hat so you get the same consistent service year after year. I'll make sure John gets his shout out.
Great product delivers and was a stable solution for my needs.
By Nathen S.
Response from Rackmount Solutions· Mar 1, 2017
Thank Nathen. We carry mostly made in the USA products so you know you are getting quality as opposed to some of the less expensive and less reliable racks out there. Glad you are liking your equipment.
I was tasked with ordering mutliple racks with very little information regarding the configuration needed. John was very helpful in helping me walk through all the options available to make the correct choices. In addition, he and the company provided multiple shipping options with quick turnaround times. There is still something to be said for a knowledgable person talking to you on the phone and great customer service. Lastly, the products are quality, my client has since ordered more racks asking for the same gear and configuration.
By Dave M.
Response from Rackmount Solutions· Mar 1, 2017
Thank you Dave. We sell 1,000s of racks every year and we're pretty knowledgeable to what issues you might be facing. John, Laura, Susan, etc really are experts in the field / office ready to help.
Some of the best customer service out there! LiveChat is awesome and a great way to ask a few questions without calling in or emailing and waiting for a response. Definitely recommended!
By Benjamin W.
Response from Rackmount Solutions· Mar 1, 2017
Thanks Ben. Our Customer Service team and Sales team do a wonderful job of quick replying to the LiveChats.
and above all, the customer service isn't BS. I enjoy it and they are straight to the point when I ask them the questions I need answers for. I recommend RackMount, even if they are a little bit more than other competitors' racks, but you get a much better quality when it comes to getting a good AV/IT rack.
By Keefe
Response from Rackmount Solutions· Mar 1, 2017
While everyone seems to preach they have great customer service, our ISO Ratings, Google Review, Trust Pilot Reviews, and Better Business Reviews back it up. Glad you like your rack and the service from Rackmount Solutions.
Rack Mount has what you need and more fast shipping and keeps you up to date of when you will get it.
By Jon B.
Response from Rackmount Solutions· Aug 23, 2016
We try to get everything out the door as soon as possible and keep you posted on shipping. Glad you liked your experience with us Jon!
great service and products at a fair price and received in a timely fashion.
By Curtis L.
Response from Rackmount Solutions· Aug 23, 2016
We try to keep everything very competitive and make sure that the customer service and shipping are top notch!
