Frauds
Never trust this company. We ordered a genetic ancestry test, but the company sent an incomplete kit. We obtained the necessary materials ourselves and sent the samples back. However, several months have passed and we still have not received the results. The company refuses to refund us, only repeatedly stating that they will contact us and are doing everything they can. This situation has now been ongoing for almost a year.
By Stela M.
Response from Quick DNA· Oct 13, 2025
Dear Caroline Geffray, We’re truly sorry to hear about your experience and the frustration it has caused. Waiting nearly a year without resolution is unacceptable, and we deeply regret that your concerns have not been properly addressed. Receiving an incomplete kit and having to source materials yourself should never have happened. We understand how disappointing it must be to have gone through all that effort without receiving your results or a refund. This is not the level of service we strive to provide. Please contact us again at [email protected], including your order number and the subject line “URGENT – TRUSTPILOT,” so we can escalate your case immediately and work toward a fair resolution. We are committed to reviewing this thoroughly and ensuring that your situation is handled with the seriousness it deserves. Thank you for your patience, and we sincerely hope to restore your trust. Sincerely, The QuickDNA Team