Quest DiagnosticsReviews of questdiagnostics.com

QUEST is the most alienating medical provider I have ever experienced, and I have a lot of experience with medical services. They should have a zero rating. Ditto to all the complaints about problems with their systems and being unable to talk to someone who could fix the problem or even make suggestions. Apparently, the owners of this huge corporation think they are servicing modules on a cart, not human beings needing health services. The alienation of their offices is bad enough. If you have never faced a kiosk in a medical office, you have no idea that you are supposed to check in as if you are in an airport. The wait is long, even if you have an appointment. When you do get to a human, it is obvious that the employees are being treated so badly that they cannot contain their own anger and alienation, so they treat patients badly. This review covers the last several years. My blood test orders right now have been put in a week ago but still do not show up in the system. The doctor's office insists the system has them. Quest insists there are no orders and their 'live' online agent just disconnected me after not even trying to resolve the problem.

They suck! I can't open damn results!

I had a frustrating experience with Quest Diagnostics. My lab results were placed on hold because one pending zinc test delayed the release of all other completed results. I contacted customers service 3 times requesting partial release of my tests they promise that they will email it and nothing have done nor me not my doctor could access the results and requested a partial release, but the communication process was unclear and stressful. Waiting for important health results without proper explanation caused unnecessary anxiety. I understand labs require quality control, but patients should have better transparency, faster communication, and easier access to completed results while waiting for non-critical pending tests.

While inserting the needle was good the retraction allowed blood pool under my skin which left a terrible blood blister. I wonder if this was on purpose. She was not a pleasant person.

On 5/5/26 I had a 1:00 p.m. appointment at the Inverness Quest (210 S. Apopka Ave.), booked and confirmed via their text system. At no point did it say I also had to check in at a kiosk. When I asked about my appointment around 1:15, one staff member (Erika?) loudly scolded me for not using the kiosk, said they “didn’t even know” I was there, signed me in herself, slammed the door, and said she wouldn’t “wait on me.” Her behavior was rude, hostile, and completely unprofessional. After my blood draw, when she found out I had recorded our earlier interaction, she left another patient mid‑procedure, followed me into the waiting area/parking lot, and loudly threatened to call the police, falsely claiming I had “broken HIPAA.” I felt intimidated and disrespected. In contrast, another employee (Michelle?) was excellent—calm, kind, and professional. She apologized for what happened, helped me, and encouraged me to report the incident. This employee deserves recognition; the first employee’s conduct does not reflect basic standards of professionalism, dignity nor patient care!

The Quest service center/lab draw was outstanding. HOWEVER the new Quest portal design is BEYOND AWFUL TO NAVIGATE I was informed "you have pending results" all day, suggesting more info. would be coming...then when notified "it is complete", no new information had been added. The site also said "new orders","appt.scheduled" when lab results are already posted. The AI part for help is useless,

HORRBILE EXPERIENCE FROM START TO FINSIH. CUSTOMER SERVICE IS RUDE AND DELAYS ARE TO BE EXPECTED, ALONG WITH LOST RESULTS AND RETAKES

Had blood test on 4/16/26. Something happened @ Quest where they put the test on hold but never notified me ( the customer ) or my Doctor. I had to go online and persue the reason for this and it took well over 2 hours to try and find out what happened. Their website for help was horrible and I finally got an answer which was " I don't know " by the customer service person. Quest had a major breakdown of their system and with their communication between them, myself and my doctor. NEVER using them again !!!!