Quest DiagnosticsReviews of questdiagnostics.com

The reason they have this horrible rating by so many is simply put they are one of the worst companies anyone could ever be subjected to. No customer service center should be this bad. When the recording advises you of your "Estimated Wait Time"...Triple the amount. Beyond pathetic. When I arrived to my appointment I made sure I provided an updated insurance card as mine had changed. That did no good as they billed my former company, in my maiden name which I had also updated and of course it was rejected. As a result, uploading again on their website would be a complete waste of time as this was already done. My estimated wait time was ten minutes, My call was picked up 29 minutes later. They also feel the need to play a recording every 15 seconds to advise you that you can select 1 and get a call back. I did that once and NEVER received a call back so I wouldn't recommend it.

Very unaccomodating for adults with neurodevelopmental and sensory issues. Double-empathy problem exists and empathy is a two way street. Onus shouldn't have to always fall on the patient. No adult with complex trauma from being unaccomodated and misunderstood their whole life should have to explain their own life history, nor DSM, to alleged health care professionals. Update: I still wouldn't trust them to take blood out of my cat, nevermind my arm. Going to CLS from now on Also, nobody from Quest to personally respond to all the ways they could and should improve for the bad experiences? That speaks volumes in and of itself.

To be honest the staff who did the blood draw was fine. She was quick and efficient. I have had blood drawn for the same test at least 10 times elsewhere. I usually have the results in 1 to 2 days. It has been over a week no results. I now have to renew a $200. Prescription and if it changes I am out the money. Ridiculous

North Huntingdon PA Office If I could give a minus 10 I would. The staff are so rude and they make you feel like you are an idiot!!! And the check in kiosk is an absolute joke!! It took 10 minutes to try to register and when the tech came out I asked for help she rolled her eyes and huffed and said “ I will do it!” I will never go to quest again I will drive 100 miles for bloodwork before I set foot in this place. I guess they teach art of being rude in phlebotomy school.

Results were emailed to me in one day. Draw site was clean. Kim was very pleasant. I didnt want to tell her how to do her job but I feel she should loosen tournequit before removing needle from me.

I am a physician. I had blood drawn at quest for simple BMP over two days ago. In April the results were available the same day, in the evening after the blood was drawn. My results from over two days ago are still not available. The Quest representative I called said I would have the results yesterday by midnight. Quest takes no responsibility for their errors. I'll try Labcorp next time.

After holding over 10 mins decided to go the call back route. They called me 2 and half hours later. Then they said i could not schedule a home appt till I paid a fee. They took the informatiom then said someone from scheduling would call that day to set the appt. Four days later get a call from some service saying they would be out at 10:30 the next day to do a blood. No warning, no discussion. Rather presumptuous to demand payment for appt not set then set an appt without talking to the patient about availibility or need.

I went to Quest in Laguna Niguel CA today. The floors were filthy. There was no soap in the bathroom to wash your hands before a urine test. The people were great. The service was great. Please clean the area. It feels unsanitary to draw blood in a location that is not clean.