Quest DiagnosticsReviews of questdiagnostics.com

No customer service at the facility to talk to. Tried to call and got nowhere. Finally called a 877 number to make my lab slip was in the system and the girl got irritated because I asked her to make me an appointment while she was on the phone. Pretty sad when you don't have someone to greet you and the telephone customer service not any better Sharon Freeman Eugene Oregon

I just received a $700 bill even though I had insurance. Now they're not answering the phone. This has been going for a year now.

This place is trash. Had an appointment last year for an STD screening, they stuck me with a needle and took my urine, charged me $70 and only gave me half my results (which took over 4 months to get after being locked out of the patient portal) and the one time I was able to speak with a live human being they were rude, short and couldn’t help me. Take your business elsewhere.

My name is Kristalina Sampson I’m so impressed with the phlebotomist in Boca Raton on 18th street “Debbie” she’s the best! I get my blood drawn every three months I always look for her she amazing I don’t feel the needle or any kind of discomfort at all. Thank you Debbie

Went to Quest Wellington Fl. There is no one to talk to. Everything is automatic. You can’t get any help. I had an appointment came a few minutes early and checked in and waited a long time and wasn’t called I checked in again and the machine said I missed my appointment and I became a walk-in. I tried to tell a worker who appeared at the door and she completely wouldn’t listen to me -she just said wait my turn. Finally I was taken as a walk-in. So much for having an appointment

I went to a Plantation, Florida location. The bathroom assigned to take regular urine sample was out of service so I was asked to use the Drug test bathroom and wash my hands outside after.There was no paper towels in the dispenser.When I asked for them the employee answered with attitude they didn’t have them. I asked for the manager and she said there was no manager there, only a team leader. I went to speak with her ( Mika) and her attitude was worst! Don’t go there, choose other lab and if possible other company!

There is NO Customer Service at this company! Nobody greets you when you arrive and if you dare to have a question, it is made obviously clear that it is an inconvenience if someone has to speak to you. It is extremely uncomfortable and frustrating. I made an appointment through the phone and received a confirmation number. When I arrived, I signed in to the tablet and waited. 45 min. later I finally got someone behind the desk to check on the wait- I was informed that they didn't have an appointment for me. I showed my confirmation and the lady just shrugged and said I don't know what to tell you, I don't have you on my computer screen. I left and went back to work. I then received a text that the office was ready to see me and to come back to the desk. I made another appointment at another Quest facility and although I was seen in a reasonable amount of time, the people there are also rude and very unwelcoming.

Scheduled an appointment for today, July 5th, Monday. Attempted to call the scheduled center 2 x's to speak with someone to confirm they were open. The recording stated they were open, so I drove 60 miles round trip to find that they were closed. Really, really bad management of office hours.