Quality mattresses, quality service.
Good customer service, easy to work with. Bought from the original owner years ago.
By Ray
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
319 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
Good customer service, easy to work with. Bought from the original owner years ago.
By Ray
We really love our mattresses! What a way to get a good night's sleep. So comfortable! This is our second-time purchase.
By Robert D.
Family owned local business. Matresses made in house. Wanted the matress made with certain materials, which they were able to provide and were very helpful with what we were looking for. Would highly recommend.
By Chin
Custom made bed at regular prices!
By Kate
The owner is such a nice person and so informative. The mattress is made very well and if you want organic materials, they have that.
By L. B.
I am very pleased with the mattress I purchased from Quality Sleep Shop. This was not the first time my husband and I purchased a mattress from them. So, we are aware of the quality, workmanship and honesty they provide to their customers. There is no hard sell or instant savings if you buy right away. My salesman even told me if I want I should go home and think about it and get back to him.
By Joanie
We love our mattresses- great product, price and people. Would definitely buy from them again.
By ChiMom434
Love them and love the mattress. I've been sleeping incredibly since I got it.
By Tamara K.