I love my new bed
I love my new bed! Best store around and great prices
By Emily G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
319 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
I love my new bed! Best store around and great prices
By Emily G.
They were very helpful in deciding what bed to purchase for my son, and extremely prompt with delivery. I would definitely recommend Quality Sleep Shop- and have!
By Marla B.
Very honest, helpful owner.
By Kathy E.
Very easy to do business with and Kathy was most helpful in our purchase.We really enjoy the quality of our mattress and have recommended them to others.
By Mike S.
Loved the service and our mattress. It's been almost a year since our purchase and we continue to recommend the Quality Sleep Shop and their Green mattress line to everyone.
By Wilson
This is our second mattress we bought fro Quality.
By Denis K.
The mattress is perfect.The all-over firmness I needed; as a side sleeper works well for me. Wish you sold pillows as well! Delivery crew courteous, and were kind enough to let me try lower box spring since I have shrunk in height.
By Alma L.
Excellent workmanship and service.
By JAZ