I would recommend this company to …
I would recommend this company to anyone, v Ry courteous and helpful.
By Jim
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
319 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
I would recommend this company to anyone, v Ry courteous and helpful.
By Jim
Super service. Nice people to deal ith
By Bruce H.
Easy, affordable, and our mattress is the best I've slept on in a long time!
By Becky Y.
Have purchased 2 beds; excellent help inside the store, pick up and delivery went well both times. Very good quality and knowledgeable staff. Beds at various price points.
By C P.
Nice people in the showroom, and we love the mattress and spring.
By Michael B.
excellence Service prompt and honesty from salesperson in store Mattress is quality product
By Harriet F.
Start to finish: an excellent experience!
By Diane V.
My search was finally over, after discovering Quality Sleep Shop. I decided on quinn latex mattress, which was ready for me just four days later. The final product is even better at home ...;) I'm recommending the place for all my patients ... In health, Dr. B-
By Dr. Darek B.