Excellent
Excellent Excellent! Highly recommend buying your mattress from Quality Sleep Shop.
By Sandra G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
319 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
Excellent Excellent! Highly recommend buying your mattress from Quality Sleep Shop.
By Sandra G.
Start to finish was an excellent shopping experience - will not go to one of the high pressure mattress stores - Tim at Quality made an assessment of needs, pointed out what he felt which bed would best fit the needs, reviewed it's construction, was able to add handles, the order was placed and delivered in a week. The old mattress was removed to the curb as well so all in all a 5 star experience. Have gotten mattresses from Quality - am on my 3rd one and will continue to buy from them.
By Mary P.
Wonderful service, amazing product. I highly recommend this shop--my bed is a dream.
By Shelley
Excellent! Highly recommend buying your mattress from Quality Sleep Shop.
By Colleen
great service from purchase to delivery, could not be happier. And the bed is wonderful. Thanks,
By E. M.
Great place, very personal, great quality
By Lisa N.
We absolutely love these organic mattresses. I'm even more excited that they are made locally.
By Michael
My family has bought 3 mattresses over the last year. The quality is excellent and Tim was very helpful guiding us to the right mattress for our needs. We definitely won't go anywhere else.
By Dina V.