Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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574 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 38 reviews with 4 stars · Clear filters
I like the product but it takes awhile to receive it
By Carrie S.
Response from puzzlesup.com· Mar 29, 2025
Hey Carrie! We’re happy to hear you like the product! We appreciate your patience and support, and we hope the wait was worth it. 😊
Very colorful and well made. Be sure to look at the size/number of pieces as a "large" puzzle only took me about 1.5 hours.
By Martha K.
Response from puzzlesup.com· Mar 23, 2025
Hey Martha! We're so glad you enjoyed the vibrant colors and quality of the puzzle! 🎨🧩 Thanks for sharing your experience and for your support! 😊
I ordered a few puzzles, they arrived promptly. The first one I did was missing a piece. I contacted the company & this was immediately sorted & a replacement puzzle was sent, which took a month to arrive. Anna was great during this process. I am confused as to whether they are really closing down though.
By Amanda
Response from puzzlesup.com· Mar 21, 2025
Hey Amanda! We're so glad Anna could help and that everything was sorted out for you! Thanks for your patience and support—we truly appreciate it! 😊
First order, no problem. Second order was lost, but replaced and finally arrived. Anna was helpful
By Peter A.
Response from puzzlesup.com· Mar 19, 2025
Hey Peter! We're so happy Anna could help and that your order made it to you! Thank you for your patience and support—we truly appreciate it! 😊
I got everything I ordered out of 2 seperate orders. My only complaint is that the photo included for the puzzle.. really needs to have the outer ring. On my first two puzzles, I could NOT get the outer ring to work with the other puzzle pieces. It is fristrating to say the least. It might be awhile before I even try the new ones I got.
By Karen C.
Response from puzzlesup.com· Mar 12, 2025
Hey Karen! Thank you for your feedback! We're glad you received everything and appreciate you sharing your experience—your input helps us improve. We hope you enjoy your new puzzles when you're ready to start them!
How quick and responsive Anna was in getting back to me after my order was not delivered. Sadly this company is going out of business, but I have shared majority of my orders with Family and friends and they really appreciate the art work of the puzzles.
By Thankful
Response from puzzlesup.com· Mar 6, 2025
Thank you so much for your kind words! We're so glad Anna could assist you, and it means a lot that you've shared our puzzles with your loved ones. Wishing you many more joyful moments putting them together! 😊
My 1st order was lost, reached out and was contacted right away by Anna. So helpful, a new order was sent and recieved. Been putting the puzzles together, great quality and challenging enough to be really fun.
By Kris G.
Response from puzzlesup.com· Mar 5, 2025
Hey Kris! We’re so glad Anna could help and that you’re enjoying the puzzles! Thanks for giving us the chance to make things right—we appreciate you! 😊
A high quality product that will make a perfect gift for a favorite niece.
By Robert B.
Response from puzzlesup.com· Mar 5, 2025
Hey Robert! That sounds like a wonderful gift choice! We’re so happy you love the quality, and we hope your niece enjoys it just as much. 😊
