Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Purifymug is listed under Appliances & Electronics.
Purifymug (purifymug.com) has 36 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
36 approved reviews, newest moderated first
ZERO STARS!! DON'T BUY FROM THIS COMPANY!! These folks are selling fraudulent GE XWFE refrigerator water filters. Everything looks good on initial inspection, including the packaging and instruction insert. However, the filters lack the serial number on the top rim, the QR code on the label, and, most importantly, the RFID embedded in the label that allows the ice maker and water dispenser to work. SCAMMERS!
By Sherry C.
Filters are fake. Filters do NOT have the RFID chip that is required for the refrigerator.
By Tom B.
Actually, I give it no Star. I wish I had read the reviews other people had written before I placed my order. I got scammed. Filters didn't work. I ordered 3 ge xwfe filters, and each one didn't work. I was perplex since each one looked exactly like the one I was replacing, label and filter size and it fit into socket fine, but refig displayed ERR on each one.
By David B.
DO NOT PURCHASE FROM THIS SHAM OF A COMPANY! these are NOT genuine ge filters. I purchased set of three and opened one today to replace our other xwfe. The new filter did not work, no water dispensed and we got an error message. When reviewing the error message, it indicates this is not genuine GE filter. I opened another filter and same message and no water dispensed again and same error message. Placed our old one back in and it works fine. This is ridiculous and the company should be ashamed passing this off as genuine ge product. I’m ticked that I fell for this scam and spent $69 for nothing but junk. Wish I could give zero stars, that’s what they deserve!
By Lea A.
