Absolute scam
Yup. Wish I would've thought to check here first. They are a scam. Send filters with no RFID chips. They don't work. Luckily they refunded me but ya they suck. Avoid.
By Zak A.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
36 reviews
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Purifymug is listed under Appliances & Electronics.
Purifymug (purifymug.com) has 36 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
36 approved reviews, newest moderated first
Yup. Wish I would've thought to check here first. They are a scam. Send filters with no RFID chips. They don't work. Luckily they refunded me but ya they suck. Avoid.
By Zak A.
I attempted to order some GE water filters that appear to be the OEM type filters. I placed the order, and immediately got the "something went wrong" message. I checked my CC info, and a charge was attempted to Hong Kong. Thankfully, it did not go through (at least not yet)! I did not receive any confirmation of order, so I'm hopeful that I'm safe. Bottom line: BE WARY, BE CAREFUL!!!!
By Frank T.
Scam for sure. I ordered and realized after I received tracking info that it was coming from CHINA and not the US as per their website. I couldn't understand the tracking info so I emailed them and asked for a refund and thankfully they immediately processed it thru PayPal. My dad used to always say "If it seems too good to be true, it probably is". Well said, Dad.
By Irish M.
I purchased 4 XWFE refrigerator filters & they are counterfeit!! They do not have the chip needed & the ERROR message was given. Do not purchase!!
By Nicole R.
Same as the other reviews. The RPWFE filters are counterfeit and do not have the necessary chip to work with the GE refrigerator. I reported it to the BBB. I contacted my CC company and disputed the charge.
By Edward
Counterfeit products. Waste of money
By Buzz S.
Do not order from here ! Scam
By Deborah M.
Fraudulently selling counterfeit GE RPWFE refrigerator water filters. These filters DO NOT work and are a 100% SCAM. Filters are very realistic but do not contain the OEM microchip necessary for operation. Received a full refund via PayPal Protection.
By Chris L.