Great customer support
Great customer support. Helpful and always responsive
By Ann Marie L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,460 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Great customer support. Helpful and always responsive
By Ann Marie L.
My experience went great with puppy spot; Everything that was detailed to happen, happened. The shipping of my puppy went as planned and quickly. The transportation team was preciced with delivering my healthy gorgeous puppy.
By ISADORA C.
PuppySpot is a great company that let's you browse through all breeds of dogs/puppies to find your match. Once matched, you call, order and pay for your pup. Your pup gets delivered and everyone is happy!
By Marie W.
The communication was wonderful. The delivery was nice and close by our home so no long drive home. Winston Is even better than anticipated! We all seem to be settling into a good routine already!!! We are in Love!!!
By Margaret O.
Staff was so helpful. Answered all my questions and provided me with all the information I needed to make my decision. Videos and pictures were great. After I purchased my puppy they were great in keeping me informed, giving updates and providing information that would help with my puppy’s transition. Felt confident that all their procedures would insure I received a healthy puppy.
By Robin F.
So far so good! We just received our puppy yesterday (drove about 4 hrs to pick up) so cant speak much to her overall health. But she seems good and going to vet today. The selection, purchase and coordination and travel process went terrifically. Exactly as advertised. We received the breeder info the night before and checked them out. High quality based on reviews. Yes we paid about 20% more going thru PuppySpot, but expected that. We didn’t already have a breeder we knew and the PuppySpot sales rep helped us select what appears to be exactly what we were looking for. Got all the paperwork. Microchip info that we expected. So far we’ve been really happy. My wife looks carefully at Reviews, so I felt it was important to post a positive one, since most people (including me) only post when unhappy. Given our experience I’d recommend PuppySpot again.
By Jim M.
Puppyspot made the whole experience seamless, stress free and fast! Thank you for bringing so much joy to my family
By Norma
Very professional in every respect , helpful every step of the way
By skipberner