Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
179 reviews
Puppy Dogs & Ice CreamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.
Puppy Dogs & Ice Cream (puppydogsandicecream.com) has 179 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
179 approved reviews, newest moderated first
I ordered 6 books paid for them with my debit card. The charge cleared my account and a month later I was charged again an amount of $104.76. I did not order anything for that amount nor did I subscribe to anything. I want my $104.76 returned to me. I have been trying to contact their customer service and have not received a response.
By customer
MY DEBIT CARD WAS CHARGED 97.00 FOR SOMETHING THAT I DIDN'T ORDER.
By Jeanie P.
I also was charged after a month receiving my order of three books. The digital free item attached to my order never stated it had to be cancelled in 30 days! I never clicked a button to add it to my order it just appeared leading me to think it was free. I never downloaded the code and never used it. This is definitely deceiving and I’m sure some people who don’t check their card statements have been taken. It’s a shame because their books are good but I will never order from them again!
By Dorothy T.
I ordered 3 books which totaled $59.90. I paid for them with my visa debit card. The charge cleared my account and a month later I was charged again an amount of $104.76. I did not order anything for that amount nor did I subscribe to anything. I want my $104.76 returned to me.
By Dorothy H.
Ordered the original 3 books. Now I have just been charged $97 for something I did not order. Trying to get the charges removed. What's going on with this company? Call Back
By Madlyn C D.
One star is generous as I am now learning this AM of a fraudulent charge on my credit card from this company of a continuing subscription that was never placed by me. Reading countless reviews, I am seeing that I am not alone and it has occurred many times to other customers. Cancel this fraudulent subscription and remove this charge immediately!
By Barbara
Do not order books from them! Tracking number was never provided. Also, they secretly put an ebook app in your shopping car stating it's free. The following month you're charged $100 for it! Stay away! There are better sites out there that are trustworthy.
By Charitee L.
DO NOT BUY ANYTHING FROM THEM - THEY ARE SCAM!!!!!! I did purchase 3 books. Then a month later without any authorization they charged 97$ for some annual fee . NEVER BUY ANYTHING FROM THEM!!!
By Larry M.
