Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
694 reviews
PUCKIPUPPY BIKESSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
694 approved reviews, newest moderated first
I bought my Labrador in October of 2024. It was a breeze to assemble. I liked it so much I bought my girlfriend the Boxer. We trail ride down here in Florida almost every weekend. Customer service has been great and they usually respond to my emails by the next business day. I am now looking at the new dual motor Golden R. I don’t need another e-bike but I’m hooked. For a mid range priced trail e-bike, you can’t go wrong with the Pickapuppy.
By Ennis H.
I'm 80 years old so I got the trike instead of a bike. I had no problem with the assembly. Couldn't figure out where the reflectors went until I watched the video. Could only ride it one day as the temperature dropped 30 degrees Fahrenheit and it's freezing outside now. Can't wait for Spring.
By Efrain D.
I recently purchased a Boxer, Puckpuppy e-bike. I was amazed at everything that was included for the very reasonable price. The bicycle is easy to operate and my knees appreciate the help an e-bike offers. Their customer service has been excellent.
By Kelly W.
This bike is very heavy but easy to ride. Did get it up to 58 at one point. It is a smooth ride on the road. Live in a rural area with loose rocks and pot holes, no problem with this bike. Bought during winter so I haven't road it very far. Cannot wait for spring. Watch the video for assembly it was easy. The Xtras are nice too!
By lilly B.
The bike is great, The whole experience was really a good one. Customer service was very helpful and prompt. Thank You!
By Karen O.
Bike came in great condition!! Easy to assemble, just a few small quirks not in the instructions but easily found a solution. Customer service got back to me less than 24 hours when I asked about missing accessories and they gave me a date for them to be shipped. Very excited to get some use out of my ebike!
By Chris M.
Excellent customer service and products at a great price. I did a lot of research and I have no regrets going with PuckiPuppy.
By Carl S.
Dont Buy! There is no customer service if you want to return your bike or cancel your order. They have another company that runs their “contact line”. You call nobody answers. You leave a mesg. They eventually call you back. The chat feature button is fake. They email your options everytime at 1:30 am est or later which is weird. If you want to return your bike or cancel an order you will be out money. If you Cancel your order they charge you 5 percent of the cost of the bike for “processing”. If return the 5 percent plus 300! For shipping it back. Cheaply made bike and an even cheaper company. For the same price get an Aveton or trusted brand. Atleast one accredited by BBB. Puckipuppy is not.
By Rick H.
Response from PUCKIPUPPY BIKES· Dec 24, 2024
Dear Rick, We truly regret that you had such a negative experience with us, and we sincerely apologize for the frustration this has caused. At Puckipuppy, we deeply value our customers' feedback as it helps us improve our service and policies. Our phone team's working hours are Mon-Fri 8 a.m.-5 p.m. PST, if you call during our working hours and don't get through to us, it may be because our phone team is on the phone with other customers, we will call you back for every missed call no matter whether you leave a voicemail or not. Due to lack of manpower, we do not have online chat function at the moment, but if you send an email to our after-sales email address, our after-sales team will reply to you within two working days. We always strive to provide prompt and helpful replies. Unfortunately, this time we did not meet your expectations. Our team is working hard to ensure better response times and we are always recruiting people to fill up our team for this purpose. The 5% processing fee you mentioned is clearly stated on our website and our Refund policy is also displayed on your checkout page, we understand that this may have been confusing for you and we apologize that we did not make this clear over the phone when you wished to cancel your order. We will continue to improve the training of our telephone team. As a compensation for your confusion, we will waive the processing fee for this cancellation, you can contact our after-sales team with this message to waive the processing fee. Our return policy is only for customers who are returning products for personal reasons, if the customer is requesting a return because of product quality issues we will not charge the customer any fees. We realize that your experience with us has not been ideal, and we are committed to addressing these issues and continually striving to improve customer satisfaction. We truly hope to restore your confidence in our company and encourage you to give us another chance in the future. Best regards, Puckipuppy
