Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
694 reviews
PUCKIPUPPY BIKESSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
694 approved reviews, newest moderated first
Great company to work with, excellent customer service. This is a wonderful, Quality bike. Gears are smooth. Brakes are great. I called to get a second battery and Customer Service is on point.!!! I definitely would do business with them again!
By Marla
Update: they did send me a replacement battery so I’m updating my review to 4 stars. I’ll be watching closely to see how the batteries hold up over time. Two months after purchase: In general the bikes are nice, sturdy and ride pretty good, however….Purchased two bikes, after a month or so I noticed one of the batteries doesn’t provide the same distance as the other, the charge degrades much more quickly. I’ve contacted the company multiple times, they attempt to make every excuse as to why that may be, they even suggested I purchase another battery! So after spending $2K on bikes, after only having the bikes a month, instead of doing the right thing and replacing the battery under warranty they suggest I buy another battery, ridiculous. This is still on going so we’ll see, but it’s so important when you’re spending money like this to get a reputable brand who is going to stand behind their product.
By Wyatt
Response from PUCKIPUPPY BIKES· Jul 13, 2026
Dear Wyatt, Thank you for taking the time to share your feedback. We're glad to hear that you find the bikes sturdy and enjoyable to ride, but we're truly sorry to learn about your concerns regarding the battery performance and the frustration this experience has caused. We would like to clarify that our intention has never been to ask customers to purchase replacement parts when a product may be covered under warranty. Battery range can vary due to factors such as rider weight, terrain, assist level, speed, weather conditions, and tire pressure, which is why our support team may ask a few troubleshooting questions to better understand the situation. However, if the battery is confirmed to have a manufacturing defect, we will absolutely honor our warranty and provide the appropriate solution. Your case is still being actively handled by our support team, and we remain committed to working with you until the issue is resolved. We appreciate your patience throughout this process and sincerely apologize if any of our previous communication gave you a different impression. Customer satisfaction is very important to us, and we stand behind our products. We look forward to resolving this matter for you as quickly as possible and restoring your confidence in our brand. Sincerely, Puckipuppy
The bikes shipped quickly, and the tracking and emails regarding the purchase were prompt and numerous. The bikes have been everything i expected, and a part i needed was shipped quickly at no charge, even though it was not listed as being included in the order. Great customer service and communication.
By Tim T.
We have 3 Puckipuppy bikes, a Boxer ST, a Boxer and a Labrador Pro. All three are rugged and durable. They are however not nimble. They almost feel like a dirt bike. I would not recommend them for anyone short. Maybe the ST versions might work but certainly not the regular frames. They are priced below most of their competitors. We have no complaints at all.
By Thomas B.
The bike arrived quickly and exactly when it was slated to arrive. There was a bit of confusion because the extras package arrived earlier than the bike. I thought the bike was being delivered and it was the add-ons. The bike was assembled by my husband who had already put together his bike from a different company. There was some confusion with the assembly directions which very much need more detail, visuals, and descriptions. The bike rides beautifully. It was learning curve at first since I had never ridden an ebike, but after the first couple of rides, I fell in love. The bike is smooth, easy to transition from pedal assist to just pushing the button. If you want an easy rider that feels like you are riding top notch good quality, you have found the bike!
By NICOLE
I would love to write a review with my experience with puckipuppy. I have taken videos 99% positive. Thanks
By Daniel W.
E bike was a great value. High quality and super comfortable. The only draw back I have found is the weight is a little heavy. Other than that it is a great bike.
By Wendy P.
Super fair price and incredible bike. Super clean welds and build quality!
By CG
