Excellent product and service. What more can I say?
Excellent product and service
By Jim T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
546 approved reviews, newest moderated first
Excellent product and service
By Jim T.
I have only had the alarm monitoring for a short time, but it has been a great experience.
By Kelli & Paul D.
Protection 1 is very reliable thus far in my first experience with a home alarm system. The self install system is easy and customer service representatives are so helpful if any problems do occur. Authorities are called properly and in a very timely manner. I have had an excellent experience in every area with Protection 1.
By Morgan R.
Pros: - reasonably priced installation - modern equipment with remote access - competitive monitoring rates - great customer service Cons: - overpriced equipment - low resolution cameras on the motion sensors - they sell thermostats but can't install it Do your homework.
By Adrian R.
Very impressed with your organization. I have dealt with customer care, technicians and must report they are very professional and excellent at problem solving.
By John H.
Incorrect billing, didn't receive invoice, auto pay did not work.
By Samantha H.
We had a great service so far and no complications. Everybody seem to be very friendly and deliver great customer service. System is very user friendly to install and use it daily. I can do everything from my phone which is great and I can see inside the house at any time. We are very pleased so far with everything.
By Deacon W.
All personal where friendly and professional, I highly recommend it to anyone interested in home security.
By Sean G.