Great system - great customer service!
I've had my system for about 2 weeks and couldn't be happier with the operation, system and customer service.
By Tom M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
546 approved reviews, newest moderated first
I've had my system for about 2 weeks and couldn't be happier with the operation, system and customer service.
By Tom M.
I had such a fun time installing my DIY system. I love that I can get a picture when my alarm goes off and that I can also can control my garage door from the app on my phone!
By Stacie