Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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546 reviews
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Before you buy a home security system, compare our service! Protection 1 is the nation’s largest full service security company and we are passionate about delivering an extremely high level of customer service.Tired of being put on hold? Frustrated waiting for technicians to show up? We have earned an A+ Better Business Bureau rating and a 97.3% customer satisfaction score because we take care of customers with same-day service and NO automated telephone systems — when you call, a real person answers. Try that with another company!
Protection 1 (protection1.com) has 546 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
546 approved reviews, newest moderated first
They are some friendly people they help me out with anything that I need and take the time to explain to me what's going on and they let me know like if any thing going on at my house or like if I make a mistake and hit the wrong button on my alarm system.
By Janie
We like Protection One because of the ease at which we can set our alarm. By the key fob, or the digit alarm keypad. It is a very secure program. Every time I go to my daughters home and she has ADT, I set off the alarm because the keypad is very small, hard to read. It is not an interacting key pad. My son-n-law gets the call from ADT and he has to tell ADT that's its his crazy mother-n-law that can't work a keypad. I tell him "I don't have a problem with mine". Thank you. Vickie
By Vickie
This is the worst possible service and support imaginable. Why do you keep calling me and asking for money when you cancelled the contract (after providing literally no service or support) and refunded my initial deposit? Keep up with the threats and I'll hire an attorney and sue you. That's not a threat.
By Brian
Response from Protection 1· Jul 28, 2015
Brian, your account has been credited $32.99 and you now have a zero balance. We are very sorry and hope that all your issues are now resolved.
Michelle did a great job with my questions and she gave me options for the solution. I appreciate the time she gave me to explain how your billing works with new installs. I would recommend that your system be real time and not have to play catch up on the next month with the refund on previous property. It was a shock to see a $203 charge when I was only expecting a $58.95 charge.
By Barbara
I appreciated the time and attention to detail specific to our situation.
By Christopher
Did not follow up and install smoke alarm as promised. Had contact from Michael a couple of times and then he didn't call with final info. It's a long time but I will change to another company when my contract expires. I liked your service and after 7 years as a customer renewed in my new home. Now I have no smoke alarm. I regret not calling ADT who already had the house wired.
By Bette
Response from Protection 1· Jul 28, 2015
Bette, we are so sorry that you have experience these issues and we are very confident we can fix them. We will have our Office of the CEO give you a call ASAP. Again, our sincerest apologies.
We had a little problem at first, with the wireless but it was fixed in a timely manner. We are quite happy with the service.
By Bob M.
We were coming from out of state and the tech did meet us at our location and did what we asked him.
By Steve
