Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
By Tim
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
128 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Propel Parts (propelparts.us) has 128 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
128 approved reviews, newest moderated first
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
By Tim
When I had questions, they were answered quickly and kindly. Thank you!!
By denise
dont return phone calls, cant get a order correct, really rude, return policy changes per day, stay away
By technicaldiff36
Response from Propel Parts· Aug 25, 2025
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
They are great !
By Ruslan Z.
Response from Propel Parts· Aug 18, 2025
We were delighted to assist you!
Excellent Customer service
By Mark
Yes, very satisfied with the service, you have been very kind!
By claudia
Response from Propel Parts· Aug 11, 2025
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
By Veni
Good service, quick response.
By Diego R.