Terrible customer service
Terrible customer service. Absolutely would never use this again or recommend
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
52 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prompt Charters offers Charter bus rentals, School bus rentals, Limo and Mini bus rentals Services in New York, Las Vegas, Boston, Los Angeles, Washington DC, San Francisco, Boston and Chicago
Prompt Charters (promptcharters.com) has 52 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
52 approved reviews, newest moderated first
Terrible customer service. Absolutely would never use this again or recommend
By customer
Service was great and driver was even better
By customer
I emailed 3 times, called 2 times and was told “we will call you back” or “email for a quote. I never heard back. This was over the span of a week, they had plenty of time to get me a quote. Terrible customer service.
By Kaleigh M.
Unresponsive for days and then suddenly the quote tripled from the initial estimate. Poor all around.
By BG
We had a very last minute need for 3 charter motor coaches and Prompt Charters came through when no one else could! Totally recommend Prompt Charters!
By customer
Completely Satisfied Everything went as promised and agreed Plan to use PromptCharters in the future
By Christopher Keller/ St. Katherine Church Seniors C.
Terrible. No communication. Completely disorganized and had quotes change every time an invoice was sent.
By customer
Excellent Service! Right on time and got us where we needed to be.
By Nancy