Fast delivery. Great customer service and follow up.
Fast delivery. Great customer service and follow up.
By Jennifer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
Fast delivery. Great customer service and follow up.
By Jennifer
Had a hard to get dress and was very quick turnaround. Nice customer service over the phone.
By Dan H.
Dresses were exactly what I ordered for to a T, shipping was on time and the price was excellent!
By Terri M.
Dress fits perfectly! Also came so fast and efficient with no issues! Highly recommend for people who aren't sure about online buying for prom dresses :-)
By Meg
The service is excellent every time I order it's sent out in a timely matter the packaging is always perfect when I call they're very attentive very helpful great business
By cheneill F.
I ordered a dress before and it came with a dress bag and the dress was wrapped nice and neat. This current package seemed like it was just thrown in a box and put on a truck.
By Nadria T.
I found this dress online and had difficulty ordering it from other sites. Then I found the prom dress shop and had the dress within 2 business days. I was thrilled. The dress is amazing and The Prom Dress shop was amazing. I have absolutely no complaints and would order from the Prom Dress Shop again!!
By Michelle E.
Speedy delivery with information throughout. The dress fits perfectly and is as gorgeous as shown on your website.
By Lena O.