PromdressshopReviews of promdressshop.com

Although I understand the restocking fee, I'm not thrilled about paying it but most reputable online dress shops do charge one. Other than that, I had to return two dresses and customer service was friendly and professional. Will order from the shop again.

The dress I recieved was great, but online there was a option for a size 10. Right after I placed my order I got a email saying my size wasn't available . So I had to order a 12 since they had no other size, so now I have to pay to get it altered.

We love the dress. It came very promptly as promised. Communication was great. But here within lies the problem ~ the dress was very expensive and when my daughter tried it on, it was too small. We tried in on the store, and was measured by an employee so we believed we were ordering the right size. I called right away the next day and could not get the dress in a different size. It was no longer available. So now I am stuck with a dress that does not fit her and I am going to have to try and figure out a way to salvage the situation. Her prom is in two months, so hopefully that will give me enough time to rebuild this dress into something else. I probably would still refer this website to others for all the other aspects of their service.

The dress I bought my daughter for senior prom came quickly. But the color in the website photo is pink and the tag attached to the dress says pink. That is the main reason she liked it. The actual color is peach. With no time to exchange it for another, she is keeping the dress. It was very disappointing.

The selection is very impressive, which is why we chose to shop at Promshop. Dress arrived quickly--another plus, it was in great condition--another plus, but the sizing was off, as was the color. Expected a more pastel mint green and it was a bright spring green. My daughter's measurements fit into the size chart with some room to spare,(she is tiny)but the dress would not zip. No return label provided, and must use UPS--which is difficult to get correct postage from UPS out here in a rural setting. Only one UPS depot for several counties and limited hours. Returns must go back quickly--which was also difficult to meet deadline due to the UPS situation. On another plus side--the people at Promshop were easy to deal with and were available to accept calls in person. If there could be another acceptable return carrier, the experience would have been above average most definitely. Hopefully, getting the refund posted to my card will not be an issue, I am assuming it will not be.

Ordered my dress after I tried it on in a store (they didn't have the right color) and they couldn't get it for me in time so I ordered off here. It came and it was like two sizes too big... I have no idea what happened. Good quality, doesn't seem to be a knock off. Also u can't return for a smaller size without a 15% "restocking fee" which is absolutely ridiculous in my opinion. anyways I decided to just get the dress altered to fit me instead of returning and repaying again. Not the best place not the worse.

I love this dress. looking forward to seeing my daughter in her complete prom glory. The dress was just as the picture and delivery was great everything was just as they say it was. Will do business again

I have ordered from here 3 times and have been pleased every time. The dresses were quality dresses, the sizes have been correct and they were always shipped before the scheduled date. 👍🏻👍🏻