Ease of ordering
It was easy to place the order. We were able to put in a drop dead date to receive the dress. The only unsettling issue was that we could not get a confirmation immediately but it came within a few days.
By C H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
It was easy to place the order. We were able to put in a drop dead date to receive the dress. The only unsettling issue was that we could not get a confirmation immediately but it came within a few days.
By C H.
So so happy with my purchase. Came in so quick and so happy with the results. Also, every online store had the dress i wanted sold out but this store was the only one that had everything i needed.
By Diana
The dress was supposed to be Navy blue not Royal blue.
By Vicki W.
The dress was way too big. And I went by the measurements on the sizing chart. I couldn't return the dress because it was on clearance. So I had to spend $375 to get it altered to fit correctly. Money down the drain. And time constraints prohibited me from buying another dress and having it shipped and then tailored if need be. Very disappointed in the whole experience.
By Sun S.
Amazing experience. Flawless dress for my niece.
By Eric R.
Lovely dress.
By Sravya C.
I received my daughters prom dress within a week and it is so beautiful, Great service
By Kathleen R.
I paid 500 dollars for a dress and the zipper was broken?
By Summer H.