Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
Dressed came with the clamp on the zipper broke and they still charged me a restocking fee I feel like there a rip off then they only give u threee days to return knowing it mite take just as long to return as it was to ship there a rip off don't order from them
By shalika W.
The company had very friendly people and the dress was excellent and pack good.
By Shirley B.
Originally the dress I wanted would not be available in my size by the time I needed it. But a kind representative called me an assured me that the dress I wanted would be to my by the requested date. Shipping was better than I expected, although I paid for 3 day it arrived in 2. The dress I order fits me perfectly I am extremely satisfied with my purchase and will/have been recommended the site to others.
By Chelsey B.
Dress arrived on time and in perfect condition. Saved over $100 by ordering online verses purchasing at our local Prom Shop.
By Penny
Ordered a prom dress. It was shipped and received as promised. The dress was packaged well and it looks beautiful. Very happy with order and correspondence with company. I would order again from this company.
By Christine G.
Excellent, fast shipping! Dress looks fabulous just like the photos. Wish we would of found this sight last year!!
By Davida C.
We ordered a dress we found in a local prom shopen and it was cheaper on this site! It also shipped fast and was here a day before they promised it would be! Customer service was easy to contact and got ahold of me for a billing question. They fixed the problem quickly. I highly recommend this site!!!
By Susan Z.
Everything came sooner than expected and fits beautifully. All high quality material. I would recommend following the sizing chart provided.
By Andrea K.
