Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
The dress was just like the picture and sizing was perfect, but I think that the return policy is a bit ridiculous. I understand why you might need a restocking fee, but I think that at least shipping should be paid for. I probably won’t buy from you guys again.
By Taylor K.
Dress is everything we expected. Fit, style,etc. Notification on delay of delivery was very prompt and customer service was fantastic
By Allana
The dress arrived much sooner than expected. The quality of the dress is exquisite and it fits my daughter beautifully. I recommend this vendor. Thank you.
By Mazie P.
The dress and process to get it was very good but I was not able to have it shipped to the location where I needed it. I had to have the dress purchased by a relative to have it shipped to the location where it was needed. The dress was fantastic and delivered in perfect condition. I just wish you were like Amazon where I can purchase and ship to a different location.
By Edward H.
Great swift on time
By Christine M G.
Quality was excellent of dress ordered. Delivery time quoted was on Mark. I just have not received my complete order yet.
By Frances K.
Great quality, nice heavy material, not flimsy and well lined. Plenty long enough for alterations. My daughter normally wears a 0 and the chart recommended a 2. Perfect though, again leaves enough room for alterations.
By Lynn
Was very worried about ordering a dress out of state, I ordered a 2 it was way to big! So I wanted a 0 but that was not available. I ended up ordering and wearing a 00 and honestly I am happier the 0 was not available. Also talked to customer service several times, they are very helpful!
By Jenny
