Dress was not as adveritsed
Dress was not as adveritsed. The sleeves did not drape to the back and front as advertised. I was very disappointed. I only didnt return because I needed it for a function 2 days later.
By Karen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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748 reviews
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Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
Dress was not as adveritsed. The sleeves did not drape to the back and front as advertised. I was very disappointed. I only didnt return because I needed it for a function 2 days later.
By Karen
Dress came earlier than requested fit perfect
By Rose A.
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself plenty of time because shipping may run late.
By Erin L.
Thank you so much..... very pleased. I was so nervous about the fabric and fit because of ordering online. My daughter and I couldn't have been more surprised. We love it. It fits her so well and the fabric is gorgeous. Thank you and we will be returning..👍
By Tina
Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn't even listen to reasons why the five day return was not possible- one of which the dresses arrived during spring break and we were gone. We now have 2 dresses that have never been worn. They were literally taken out of the box 3 times to try on (less that 10 minutes of total time) Most proms across the nation have not taken place. Very unpleasant people. Unpleasantly shared that other customers have tried to sell dresses on Ebay or Poshmark which leads me to believe this is a common occurrence.
By Anne S.
Great fit, just like the size guide says. A beautiful dress and material is high quality. Just way too long from the hem but thats easily fixed.
By jenna
The measuring guide isn’t correct. We measured as guided and received the dress and it wasn’t even close. Ended up costing me around $80 to return it.
By Matt M.
The dress was exactly as expected, designer dress. It didn't fit me the way I wanted so I had to return it. Return was prompt and easy! The only downside was the restocking fee but other than that it was a great experience and would recommend to others!
By Casey