Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
29 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Primedefender is listed under Airports & Parking.
Primedefender (primedefender.com) has 29 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
29 approved reviews, newest moderated first
Scam. When I went to download a parking app, this popped up instead. I thought this was part of the parking app process so I added my card. They charged me 29.45. They should be investigated for fraud. Currently on the phone with my bank.
By Lorna
SCAM. Popped up when I tried to load a parking app, no service provided and recurring charges. They should be investigated for fraud.
By Penelope
It's a scam, I had to cancel my card and get a new one to stop the recurring charges.
By Ram P.
I went to pay for parking and after I entered my debit card into I was immediately routed to their website. I was automatically enrolled in a subscription for like $30/month. I went through their customer support to cancel said subscription but I have no idea if it’s actually been canceled or not.
By Ian T.
BEWARE OF THIS COMPANY!!! I went on my Google play store to download parknyc mobile app on June 2, 2026. When I thought I was on the app, I entered my debit card information, but all of a sudden prime defender pops up, and although I got out of the app, so I thought, I wake up this morning to check my bank account, and see a charge for $29.45 (very odd amount) from primedefender.com. I immediately go to their website and when I attempt to login, of course I get an error message that it was the wrong password, but it's a password I remember typing in when I thought I was on the parknyc mobile app. When I select forgot password, I never get a link to reset it. Also, when looking at their website, there is no "plan" for $29.45. Ironically, this company is posing as a "cyber security" business, and they're doing just what they claiming to protect people from, CYBER SCAMS!! I sent an email to service at primedefender.com, however, that was around 4:30AM (June 3rd). I am not sure if I will get a response. I will also call their "customer service" line at 9AM 855.718.7363 to see what happens. I've locked my card, and will be disputing the charge with my bank and reporting them as a fraudulent company. When you see their ad, immediately remove your information.
By Mary L.
