PRIMALSReviews of primals.shop

Response from PRIMALS· Oct 7, 2026

Hey there, We'd genuinely like to look into this. We've sent a request for more information through Trustpilot. Our customer service is available 24/7 at [email protected], and we respond to every message that comes through. Send us the order details and we'll sort out whatever went wrong.

Response from PRIMALS· Oct 7, 2026

It means so much to hear that you love your toothbrush and had such a positive experience with our Customer Service team! We’re glad we could respond quickly and arrange a replacement for you. We truly appreciate your kind words and support. If you ever need us again, our Customer Service team is always here to help.

Response from PRIMALS· Oct 7, 2026

It’s wonderful to hear that making the switch to PRIMALS turned out to be such a great decision for you both! We’re especially glad you’re enjoying the quieter brushing experience along with the shampoo, conditioner, and lotions. Your continued support truly means a lot to us!

Response from PRIMALS· Oct 5, 2026

We understand the frustration with the delivery time, especially with an international shipment. However, your order was placed as a pre-order on August 1, which was stated on our website and communicated by email. Once the stock arrived on August 14, your order was shipped via DHL and handed over to Deutsche Post for international delivery. The tracking currently shows that the package is under inspection. When ordering from overseas, it is common for customers to coordinate with their local post office, as they handle the package once it enters the destination country and can provide additional information regarding local inspections and delivery. We also want to clarify that after we provided you with an update regarding your order and its tracking status, we did not receive any further communication from you before this review was posted. That said, we have now processed your refund. Please allow a few business days for it to reflect, depending on your payment provider. Our Customer Service team remains available 24 hours a day should you need any further assistance.

Response from PRIMALS· Oct 7, 2026

It’s fantastic to hear you’re loving your new PRIMALS products! We’re so glad you’re enjoying the toothbrush, showerhead, and body wash as part of your daily routine. Your support truly means a lot to us!

Response from PRIMALS· Oct 5, 2026

It’s fantastic to hear that you’ve had such a smooth experience with our products and feel they’re worth every penny! We truly appreciate your support and look forward to having you shop with PRIMALS again.

Response from PRIMALS· Oct 4, 2026

So happy to hear your order arrived quickly and that you’re loving the toothbrush and toothpaste tablets! It’s wonderful to know you’re enjoying that fresh, clean feeling. We truly appreciate your support and kind words!

Response from PRIMALS· Oct 4, 2026

It’s wonderful to hear that the product is working well for you and giving you greater peace of mind in your daily routine. We truly appreciate your support and choosing PRIMALS!