PRIMALSReviews of primals.shop

I had to pay 18 euro extra when the package arrived while i also payed delivery costs, try to email them but did not recieve any reaction and still no package has arrived - very bad

There is no way to contact them, the email doesn’t work and neither their phone number. I ordered on october 8th and got a confimation mail, but the package has still not been sent. I ordered toothbrushes for 350$ and are pissed off for being scammed. Stay away folks

Ordered almost 2 months ago still havnt recived. So annoying !!!!

I made a purchase here, and the website stated that shipping was free on all orders over $100. I also qualified for free gifts because my order exceeded a certain amount. Everything sounded amazing until I found out that my package had been held up by customs, and I now have to pay additional import charges for every single gift I received for free! Customs is charging me 407 SEK on top of the 1,177 SEK I had already paid for my order! To make matters even worse, apparently I can't even return the items and get my money back. Absolutely terrible experience! This is the last time I'll ever shop here!

No product is send in the last 2 weeks, Customer service doesn't reply to both of my 2 e-mails. A complete scam Update: No mails in spam, no reply. Just a scam

The original shop is PRIMALS.US, this one is Primals.shop. The pages & products looks identical, but customer and return service not! Is Primals.Shop a scam, or pirat copy? and where are the products from? Just noticed i ordered on wrong page when i discovered that my order had wrong postal code, and no customer service available to help me! Be aware!!!!!!!

The brush bristles are soft and feel effective. The product looks good. The problem is the brush heads are not well polished or sealed - my lips are becoming swollen, bumpy, and painful because of how abrasive the wood is. The customer service is also poor. I’m beginning to think I fell for a scam by purchasing two of these expensive, painful toothbrushes. Steer clear!

I have never purchased a product from this company. I am a concerned parent attempting to verify their safety data before buying, and I am leaving a warning for other parents and folks in general regarding a complete lack of product transparency and severe review manipulation on primals.shop. I attempted to contact their customer support team multiple times (including emails sent on April 11th, April 19th, October 4th and phone calls October 4th and October 8th) to request the official third-party independent lab testing data (NSF/ANSI certifications) for the heavy metals and toxins they claim their shower filter removes. Not only did they completely ignore my emails and phone calls, but I also discovered they actively filter their website reviews. I submitted an honest, critical review regarding the missing lab data, verified my identity through their email system, and watched them immediately hide my review from public view while keeping a fake 5.0-star rating across 1,100+ entries. Do not trust the reviews on their site. They are violating the FTC Consumer Review Rule by hiding critical feedback from parents trying to keep their kids safe. Do not be fooled by their automated 'customer service' replies on this platform. They copy and paste a bunch of word salad to look professional in public, and then tell you to email them—but they completely ignore the inbox and never reply. It is all a public relations show. UPDATE (October 10, 2026): Thank you for reaching out. I have thoroughly checked my primary inbox, junk, and spam folders, and there is zero record of any prior communication from your company. Furthermore, Trustpilot completely hides consumer email addresses from businesses. Since you have no access to my email address through this platform, your claim that you "checked" and "already forwarded an email" is a completely manufactured public relations script. To resolve this publicly and transparently for all parents reading this thread: please do not offer general "word salad" explanations about individual ingredients. Please simply provide a direct public link to the official, third-party laboratory product-level certification (such as an NSF/ANSI Standard 177 certificate) for the completely assembled PRIMALS Filtered Showerhead. Or to make it extremely easy for consumers, post all the testing data on your website like most other transparent and honorable businesses do! If the finished, assembled product itself does not hold a third-party laboratory safety certification, please explicitly state that.