Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
55 reviews
Pride of MauiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pride of Maui is a local family-owned and operated ocean tour company offering snorkeling, whale watching, and sunset cruise experiences off the coast of Maui. Operating from Māʻalaea Harbor, we provide guided excursions to destinations such as Molokini Crater and other well-known snorkeling areas along Maui’s coastline.Our fleet consists of large, stable catamarans designed for comfort and safety, and our tours are led by experienced captains and professional crews who focus on guest care, education, and responsible ocean practices. Guests frequently mention the friendliness and knowledge of our crew, as well as the overall quality of the onboard experience.Because our tours take place in a natural ocean environment, each trip is shaped by real conditions and wildlife behavior. Ocean visibility, marine life sightings, and weather can vary day to day, which makes each experience unique and authentic.Pride of Maui has welcomed guests from around the world for decades and is committed to providing thoughtful, well-run ocean experiences while respecting Maui’s marine ecosystem. We value honest guest feedback and use reviews to continually refine and improve our tours.
Pride of Maui (prideofmaui.com) has 55 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
55 approved reviews, newest moderated first
The captain and crew are very friendly and attentive, we had a great relaxing time with the whole family!
By customer
Response from Pride of Maui· Mar 9, 2026
Mahalo for the wonderful review! We’re so happy to hear you and your family had a relaxing and memorable time on the water. Our captain and crew will appreciate the kind words. We hope to welcome your family back aboard again soon.
Snorkeling at the 2 locations was amazing--so much marine life to see. Food was mid, but service and complimentary drinks were outstanding. We found a stranded boat so the staff had to call the Coast Guard. We waited for them to arrive on scene and the staff extended our trip by an hour to compensate for the wait. Would book again in a heartbeat.
By Madi, happy C.
Response from Pride of Maui· Mar 9, 2026
Mahalo for the thoughtful review! We’re so glad you enjoyed the snorkeling and the service from our crew. While unexpected situations on the water can happen, our priority is always safety and doing the right thing when someone needs assistance. We’re happy you still had a memorable experience and appreciate your kind words about the crew. We’d love to welcome you back aboard again soon.
Ease booking reservation Understanding the experience that we will receive Flexibility and answering all our questions and needs
By Joseph C L.
Response from Pride of Maui· Mar 3, 2026
Mahalo for the kind review! We're so glad the reservation process felt easy and that our team was able to answer your questions and help you feel confident about your upcoming experience. We believe the adventure should start the moment you begin planning your trip, and we look forward to welcoming you aboard soon.
The food was tasty and The staff was great. The music and vibe were laid-back and the whale watching was awesome. Would highly recommend for a chill night with friends and family or a date.
By Keenan
Response from Pride of Maui· Feb 12, 2026
Mahalo for the wonderful review, Keenan! We’re so glad you enjoyed the food, our crew, and the laid-back atmosphere on board. There’s something special about whale watching with great music and good company, and we’re honored you chose to spend your evening with us. We hope to welcome you back for another unforgettable night on the water.
Wonderful crew on the Catamaran, delicious food, and one of the most beautiful snorkeling sites! Perfect experience and definitely recommend doing this tour with this crew!!
By customer
Response from Pride of Maui· Feb 6, 2026
Mahalo for the review! We’re so glad to hear that the catamaran, snorkeling experience, and food all stood out. Thank you for the recommendation, it means a lot to our crew.
Staff was excellent and saw lots of whales
By Stan M.
Response from Pride of Maui· Feb 6, 2026
We’re glad to hear our crew made your experience a great one, and seeing the whales is always a highlight. Mahalo for taking the time to share your feedback. We hope to welcome you aboard again.
Awesome experience and excellent customer service
By Cheryl
Response from Pride of Maui· Apr 11, 2024
Mahalo for sharing this review, Cheryl! We're honored to have hosted you!
